Customer Care Executive - Navi Mumbai, India - ARME Consulting

ARME Consulting
ARME Consulting
Verified Company
Navi Mumbai, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Customer Support (Non-voice)

Requirements:


  • Graduate mandatory, HSC pass fresher can apply
  • Fresher with confidence
-
Shift Am to 6.30pm:

-
Week off
  • Rotational:
-
Location
  • Turbhe, Navi Mumbai:

  • Pick n drop is free office to Turbhe station:
-
Language to be known English, Hindi, Marathi:

  • Demonstrated ability to handle highly complex and manual queries, excel knowledge

Responsibilities:


  • Take ownership of the tickets and resolve the inquiry to customer's expectations to deepen the relationship and achieve highest level of customer satisfaction
  • Deliver extraordinary service by responding to questions concerning signups, bank and card interest rates, managing disputes and others
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Build rapport quickly with customers/clients and put them at ease
  • Proven high initiative and energy level with good influencing, decisionmaking and collaboration skills
  • Deliver on Customer Service Metrics as Per Goals ( Customer Satisfaction, Value Generation, Query Resolution, Call Handling Time, Quality etc.)
  • Keeping yourself updated on company products to effectively manage customer queries

Salary:
₹10, ₹15,000.00 per month


Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:


  • Customer service: 1 year (preferred)

Language:


  • Hindi (preferred)
  • English (preferred)

Work Location:
On the road


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