Customer Service Desk - Mumbai, Maharashtra, India - GREENVOLUTION

GREENVOLUTION
GREENVOLUTION
Verified Company
Mumbai, Maharashtra, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
2. Diagnose and troubleshoot hardware and software problems with printers, including connectivity issues, paper jams, and print quality issues.


  • Guide customers through step-by-step instructions to resolve printer problems and perform basic maintenance tasks.
  • Escalate complex technical issues to senior support staff or field service technicians for further investigation and resolution.
  • Document customer interactions, troubleshooting steps, and solutions in the ticketing system accurately and thoroughly.
  • Follow up with customers to ensure that printer issues have been resolved satisfactorily and provide additional assistance if needed.
  • Collaborate with other support team members to share knowledge, best practices, and improve overall service quality.

Salary:
₹22, ₹25,000.00 per month


Benefits:


  • Cell phone reimbursement

Shift:

  • Day shift

Education:


  • Bachelor's (preferred)

Experience:


  • Printer support: 2 years (required)
- total work: 3 years (required)


Ability to Commute:

  • Mumbai, Maharashtra (required)

Ability to Relocate:

  • Mumbai, Maharashtra: Relocate before starting work (required)

Work Location:
In person


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