International Voice Process - Bengaluru, India - JoulestoWatts Business Solutions Pvt Ltd

JoulestoWatts Business Solutions Pvt Ltd
JoulestoWatts Business Solutions Pvt Ltd
Verified Company
Bengaluru, India

1 day ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Experience:

Minimum of 12 months experience in a customer service environment.


The Role:


Your primary responsibility in this role will be to provide excellent customer service to Virgin Media O2's customer base via inbound telephone calls.


Key Responsibilities:


  • Inbound customer calls dealing with faults, customer enquiries and customer care.
  • First touch troubleshooting on customer Broadband, TV and Phone faults, including connectivity issues.
  • First touch upselling, crossselling and retention.
  • Make tailored recommendations to customers on products, packages and services to complement their lifestyle needs and generate additional revenue.
  • Resolving customer issues, requests, and queries as first point of contact with a right firsttime approach.
  • Log faults when notified by customers to enable tracking of resolutions.
  • Competence in complaint and objection handling from raising to resolution.
  • Bring your best self to work, promote a positive attitude and a high level of professionalism through attendance, metric performance and interaction with peers and customers.

Role Requirements:


  • Outstanding communication skills.
  • Resilience and the ability to work well under pressure.
  • Adaptable to changeable working schedule and environment.
  • Experience in contact centre environment is essential.
  • Sales experience would be beneficial but not essential.
  • Receptive to learning, using and navigating multiple client specific programs and tools.

Job Type:
Contractual / Temporary

Contract length: 12 months


Salary:
₹25, ₹40,000.00 per month


Benefits:


  • Health insurance
  • Provident Fund

Schedule:

  • Evening shift
  • Night shift
  • UK shift
  • US shift

Ability to commute/relocate:

  • Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

Experience:

- total work: 1 year (preferred)


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