Customer Care Advisor Iii - Mumbai, Maharashtra, India - Cathay Pacific

Cathay Pacific

Verified Company

Mumbai, Maharashtra, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

CCD - Customer Care

Mumbai, India
Cathay Pacific
Application Deadline

31 Mar 2024

Company Description

Let your passion fly We're proud to be one of the world's leading airlines.

Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that's straight from the heart.

All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best.

Our global family can open a world of opportunities for you. This means that your first role at Cathay Pacific won't be your last. It could take you anywhere. Join us and discover just how far you can go

Cathay Pacific has been recognized as a Great place to work in India.

Role Introduction

The Customer Care Advisor should maintain a high customer service standard when servicing and selling to customers. Build strong relationship with customers and ensure the generation of maximum revenue through direct channels.

Interpret customer needs, promote Cathay services and brands via direct channels, identify sales opportunities and actively use the individual selling and customer service techniques to support, maximise and maintain revenue, whilst maintaining a focus on customer retention and service excellence.

Key Responsibilities

Agents to provide customer service through Digital (livechat, whatsapp, FB messenger, etc.) and Telephone channels globally to all Cathay customers.
Recommend travel products, fares and services and provide new booking support to customers.
Meet key contact centre performance goals in terms of customer satisfaction, quality, productivity and key performance metrics.
Capture every sales opportunity to improve revenue generations.

Requirements:

Good command of written and spoken English and core market language (if applicable)
Customer service oriented attitude
Great communication, listening and problem solving skills
Ability to work as part of a team and independently
Ability to work organized and focused
Ability to work under pressure
Willing to work on shifts

Benefits:

Personal & Application Information

All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer