Agm - Active Operations - Mumbai, India - Vodafone Idea

Vodafone Idea
Vodafone Idea
Verified Company
Mumbai, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Job Req ID:

Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About:

Role
Central Charging Operations

**Job Level/ Designation
M2 / AGM


Function / Department
Active Operations


Location
Mumbai


Job Purpose
The purpose of the role is to support charging consolidation, operate & manage PAN India IN platforms, Circle governance of IN services & end to end service availability of VIL IN Nodes, Focus on Customer experience, reduction in revenue leakage, Security and Compliance governance for IN platforms, Critical Patch rollout


Key Result Areas/Accountabilities

  • Responsible for end to end operations of Prepaid Charging Platform and Governance of circle operations.
  • Extend expertise/support to circle operations teams in achieving operational excellence & improve performance.
  • Responsible for flawless execution of new software release roll out across locations
  • Responsible for IN outage handling and coordination among multi
- vendor in event of any major service disturbance PAN India

  • Responsible for SLA tracking of OEM and ensuring critical/major tickets closed as per target
  • Security and Compliance for IN Platform
  • Operational Processes review, update and rollout. Critical/Major Patch roll out Planning, MOP review and rollout

Core Competencies, Knowledge, Experience

  • Around 8 10 years of Experience in IN / VAS Network Operation
  • Domain expertise of IN / VAS Network components and interfaces and architectures
  • Knowledge of CAMEL & Diameter protocol. Should be able to do analysis on traces/tcpdump
  • IP infra, Security and Compliance standards, Security Audit knowledge will be added advantage
  • Sound knowledge of Prepaid Voice/SMS/USSD/Data charging call flows
  • Should have prior experience of working in Operations domain and aware about operational processes
  • Should have strong experience in People management

Must have technical / professional qualifications

  • B.E / B Tech
  • Electronics / Telecommunication / Computer / IT Engineering
  • Should have knowledge of ITIL / ITSM Processes
  • Security/Compliance certificate will be added advantage
  • Process Automation understanding
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