Customer Support - Pune, India - Simplifai

Simplifai
Simplifai
Verified Company
Pune, India

4 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Simplifai is a Global IT company specializing in process automation with help of

Artificial Intelligence. We are looking for Technical Support Engineer at our Baner,

Pune Office.

Job description

  • Responsible for 1st and 2nd line support for our customers using Simplifai's
Digital Employees

  • Respond to customers within SLAs with proper plan for resolution and make
sure customers are happy and getting good customer service

  • Troubleshoot and debug error logs and report failures to correct 3rd line with
as much information as possible

  • Coordinate with product owners and customer leads to make sure support
documentations and SLAs are always up to date

  • Build support organization from scratch and setup processes and routines
  • Documentations and training of new products and training the team
  • Monitoring Cases against SLAs and provide Skills
  • 3 to 5 years of experience as Technical support engineer providing support for
complex IT systems in international environment

  • Understanding of Software development technologies will be an added
advantage.

  • Excellent communication skills in English both written and verbal
  • Should be able to setup workflows and documentations for L1, L2 and L3 as
per SLA per customer

  • Experience in building and motivating team in added advantage
  • Will be ready to work in rotational shifts
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