Soft Service Executive - Bengaluru, India - JLL

JLL

Verified Company

Bengaluru, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

JLL supports the Whole You, personally and professionally.

Soft Service Executive

Property And Asset Management

What this job involves

Ensure to provide good housekeeping services; by coordinating with the site vendors for services like landscaping, pest control, housekeeping, facade cleaning, housekeeping machines, cleaning material, cradle machine, etc.

Assisting the Team Manager /Property Manager with any assigned projects and providing backup as and when required.

Following would be your site deliverables:
Taking daily property rounds, coordinating with the team to close any matters related to cleaning.
Maintaining daily/monthly reports, i.e. DMR and MMR, and sharing the same with Property Manager and client.
Schedule weekly vendor meetings to discuss daily issues if any.
Maintaining/preparing monthly attendance summary record for salary.
Making sure that all customer queries are well-investigated and resolved. Escalating queries to appropriate supervisors if need be.
Developing and mentoring new and subordinate vendor staff
Assisting in improving and monitoring procedures to ensure cost-effective and efficient services.
Assisting in preparing and developing the documentation of standard policies and procedures
Plans, schedules, inspect, and assigns work to subordinate supervisors and/or teams.
Manage landscaping and gardening.
Regularly brief all staff regarding their duties, designated areas of work, and special instructions if any.
Prepare and implement various checklists, at the frequency instructed in the suggested formats.
Ensure the housekeeping staff is well-groomed.
Monitor that the staff is cleaning as per standards, ensuring that the surfaces are maintained to enhance their longevity.
Ensure that janitor closets and storage areas are always maintained in a neat and orderly manner.
Take feedback - customer needs assessment and evaluation of customer satisfaction levels.

Reporting:

You will be reporting to Soft Service Manager/ Property Manager.

Sound like you? To apply, you need to be:

Qualifications:

You will have a Degree / Diploma or relevant educational background in hotel management/hospitality with min 1-2 years of work experience preferred.

Effective communication skills and customer-oriented service outlook is non-negotiable.

What you can expect from us

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment.

We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future.

And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.