Restaurant Captain - Pune, India - La'picio by Anaisa Hospitality

La'picio by Anaisa Hospitality

Verified Company

Pune, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Roles and Responsibilities

Title:
Captain

To greet and welcome guests promptly in a warm and friendly manner.
Assist guest while seating.
Ensure guests are serviced within specified time.
Speak with guests and staff using clear and professional language and assist them with the menu.
To anticipate any unexpected guest need and react promptly and tactfully.
Serve food coursesand beverages to guests with enthusiasm.
Settables according to type of event and service standards.
Record transaction/ orders in Point of Sales systems at the time of order.
Communicatewith the kitchen regarding any menu questions, the length of wait and product availability.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Check with guests to ensure satisfaction with each food course and beverages.
Responsible for clearing, collecting and returning food and beverage items to proper area.
Maintain cleanliness of work areas, china, glass, etc. throughout the shift.
Review order dockets ensuring accurate and timely preparations for order requirements accordingly.
Present accurate final bill to guest and process payment.
Perform shift closing on the Point of sales terminal and tally cash and creditcard settlements.
Ensure that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.
Ensure that hotelbrand standards and SOP's are consistently implemented.
Work with fellow staff members and manager to ensure that the restaurant achieves its full potential.
Complete the daily responsibilities that are set for each individual shift.
Complete closing duties, including restocking items, turning off lights, etc.
Conduct monthly inventorychecks on all operating equipment and supplies.
Take an active role in coachingand developing junior staff.