Member Services 150660 - Hyderabad, Telangana, India - ADP Pvt Ltd - India

ADP Pvt Ltd - India

Verified Company

Hyderabad, Telangana, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Description:

Wisely Member Services is a brand new team launched in Jan'24.

The role involves having the opportunity to be a part of the first year of operations, that will serve our Wisely Members (cardholders) with their questions pertaining to their Paycard transactions.

It is a chance to establish standards of excellence that will help significantly improve the Member experience.

Service oriented: recognize individual customer service needs and provide resolution.
Excellent communication skills (verbal and written) and finds it easy to have a conversation.
Willing to learn new things and upskill as the role demands.
Challenge the status quo and suggest process improvement ideas.

#LI-DNI

Required Skills and Competence

2 to 5 years of experience in handling Inbound calls and chats from North American clients/employees.
Excellent interpersonal skills
Excellent verbal/written communication skills
Ability to organize, prioritize & manage work tasks and follow up on time.
Ability to cooperate with others in the team to reach the common goals.

Shift Timings

Willingness to work in rotational night shifts and eventually 24/7.

Diversity, Equity, Inclusion & Equal Employment Opportunity at

ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability.

Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.