Voice Process - Bengaluru, India - Trigent Software Limited
Description
Freshers and Experience are also fine.Schedule/reschedule first day of work for the employees and sharing necessary information.
Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
Maintaining a quality score of 90% and above throughout.
Escalate issues and seek advice when faced with complex issues/problems
Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements
Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
Participate in Team building activities
Ensure and maintain the security and confidentiality of client data
Ensure Customer Satisfaction
Job Type:
Contractual / Temporary
Contract length: 6 months
Salary:
Up to ₹40,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Evening shift
- Night shift
- US shift
Ability to commute/relocate:
- Bengaluru Urban, Karnataka: Reliably commute or planning to relocate before starting work (preferred)
Experience:
- International voice process: 1 year (preferred)
Speak with the employer
Application Deadline: 09/07/2023
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