Customer Service Representative - Mumbai, India - Speedlabs - Teevra Edutech Pvt LTd

Speedlabs - Teevra Edutech Pvt LTd

Verified Company

Mumbai, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

About our Company

SpeEdLabs, founded by IIT/IIM alumni, is an adaptive practice platform that provides learners with artificial intelligence enabled personalized practice-based learning.

Students of CBSE and ICSE boards from class 7th onwards can take advantage of the platform. The platform also helps students prepare for IIT JEE and NEET entrance exams.

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We are looking for a customer-oriented service representative.

Our Website

Role:
Field Customer service executive

Responsibilities

Visit to the customers' place and solve their issues.
(Field Visit)
Manage large amounts of incoming phone calls
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Requirements

Proven customer support experience or experience as a Client Service Representative (Not required for freshers)
Track record of over-achieving quota (Not required for freshers)
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively

Also Visit

Salary:
₹20, ₹30,000.00 per month

Schedule: