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    Customer Care Representative - Surat, India - NJ India Invest

    NJ India Invest
    NJ India Invest Surat, India

    2 days ago

    Default job background
    Full time
    Description

    Primary Role :

    • Efficient Handling of Calls.
    • Serves customers by providing relevant information.
    • Resolving internal service problems and escalating, if needed.
    • Providing proactive customer outreach.
    • Collecting and analyzing customer feedback.
    • Responding to customer reviews.
    • Developing and documenting knowledge into helpful content.

    Secondary Role :

    • Assisting other officers for solving queries in case of excess queries.
    • Adhering to organizational process & policies.
    • Providing feedback on enhancement of systems and overall organization on time to time basis.
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