Customer Support Executive - Gurugram, Haryana, India - T&N Business Services Pvt Ltd

T&N Business Services Pvt Ltd
T&N Business Services Pvt Ltd
Verified Company
Gurugram, Haryana, India

1 month ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Role:
Customer Support Executive

Location:
Gurgaon

Position: 2

Experience: 0.6 months -1 year

Process Type:
Blended
We are looking to hire an experienced, customer-oriented Customer Support Executive to utilize inbound and outbound calls.

The Support Executive's responsibilities include up-selling our products where possible, receiving incoming telephone calls & chats and assisting with customer inquiries, as well as maintaining an accurate record of all calls & chats made and received.


Responsibilities:


  • Generate promising leads from the new and existing customers database
  • Expert in handling customer queries on Web Chat
  • Develop in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences
  • You should also be able to liaise with the appropriate departments to resolve customer complaints
  • Educate current and potential customers with product and service information
  • Building a strong relationship with the old and existing customers
  • Providing an excellent customer service to the customers based on their needs and capabilities
  • Answering to customers' questions in regards to products and services via chats or calls

Requirements:


  • Graduate (Bachelor's or associate's degree in marketing, communications, business administration, or related fields is preferred)
  • Proven experience of 2 years working as a Customer Support executive (Blended process)
  • The ability to follow scripts for Chats & Calls
  • Strong negotiation and consultative skills
  • Excellent organizational and problemsolving skills
  • Effective communication skills
  • Exceptional customer service skills
  • Reporting skill is an adon
  • Typing Speed required: 3540 WPM

Salary:
₹17, ₹20,000.00 per month


Schedule:

  • Day shift

Ability to commute/relocate:

  • Gurugram, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Do you have experience with blended process?

Education:


  • Bachelor's (preferred)

Experience:

- total work: 1 year (preferred)


Language:


  • English (preferred)

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