Patient Counselor - Pune, India - SAKHIYA SKIN CLINIC LIMITED

SAKHIYA SKIN CLINIC LIMITED

Verified Company

Pune, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Counsels the patients address their concerns & problems, give them best possible solutions, make them understand about the changes, improvement of the treatment.

Regular Followup of All Leads in Recommended time.
Weekly and Quarterly Meeting Attendance Compulsory
To Achieve and Maintain Goal of Patient Retention Ratio.
To Achieve and Maintain Goal of Lead Conversion.
To Achieve Goal of Patient Conversion.
To Handle and Resolve Patient Grievances in recommended period of time.
To Follow & improve Standard Operating Protocols set by the organization.
Get regular training & knowledge about all services.
To achieve Business Goal.
To ensure best patient experience.
To attend training programs, workshops & other activities organized by the company
Suggestions related to services to Patient & Cross selling of treatment packages to the patients.
Regular calling to the patients
Regular Updating of knowledge through Training.
Provide best Hospitality to each and every patient.
Be responsible for the welfare of each individual in the unit and do all possible to solve problems.
To provide guidelines to patient to improve Skin health
Improvement of Counseling Skill as Per Analysis of Audit Report.
Updating of report on daily basis & analysis of the report
To do ethical Counseling to the each and every patient
Additional Responsibility Given By Management and Superior.
For Category S (Small) clinics Counselor is Responsible for the all tasks of Front Desk.
Cash Handling, Cash Deposit, General Administration Work.
General Accounting Work.
Taking Patient Photographs according Protocol and updating in Software
Updating Daily, Weekly and monthly report regularly.

COMMUNICATIONS AND RELATIONSHIPS:

Internal:
Head of the Department, HR Department

External:
Patients

KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED FOR JOB

Education:

Graduate

**Experience:

Female **Minimum of 12 years' experience in sales/counselling.

**Skills:
- **Strong verbal communication in English & Hindi, local language and capable to communicate all level of people be able to relate well to people be patient, polite and assertive manage time effectively by prioritizing the workload be able to evaluate his or her own learning needs and seek learning. As per conditions

Salary:
₹14, ₹20,000.00 per month

Benefits: