Jr Customer Service Executive - Chennai, India - Tata Communications

Tata Communications

Verified Company

Chennai, India

4 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

NGN UCC

Must Have:

Strong working knowledge of various technologies
SIP Telephony, Cisco UCM, Cisco Contact Center UCCE/X, Genesys Contact Center
Working knowledge on Audiocodes/Ribbon/Oracle SBCs, Cisco Voice Gateways.
Working knowledge on Microsoft Teams and Direct Routing.
Exposure to Servers/Linux/VMware, Network/Databases.
Experience in Server clustering, Virtualization, High Availability, Disaster Recovery
Good Understanding of Cloud technologies like AWS and Azure.
Sound understanding of Cloud Telephony systems.
Working experience of ISDN/SIP trunking in PSTN architecture.
Good understanding of LAN-WAN Networking, Firewall, VPN, NAT, STUN, TURN, IPV4, IPV6, etc.
Sound knowledge & working experience on VOIP, SIP, H.323, ISDN, PRI-BRI, FXO, FXS & various voice codecs G711, G729, etc.
Good understanding of security, DNS, DHCP & SSL Certificates management.

Job Family Descriptor Purpose - Broad objective of the role Operating Network - Key External Operating Network - Key Internal Size and Scope of Role - Financial Size and Scope of Role - No.

of direct reports Size and Scope of Role - Total team size Size and Scope of Role - Other size parameters Minimum qualification & experience Other knowledge/skills Key Responsibilities Technical Competencies Knowledge / Skills