Credit Cards-marketing - Chennai, India - HDFC Bank

HDFC Bank
HDFC Bank
Verified Company
Chennai, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Department

  • Credit Cards
  • Marketing & Product
  • Job posted on


  • Jul 10, 202

  • Employee Type
  • Permanent-Sales Vertical
  • Experience range (Years)
years


Group Company:
HDFC Bank Limited


Designation:
Credit Cards-Marketing & Product-Sales Officer


Position description:
To provide support on various activities for Prepaid cards (INR & Forex) for corporate relationships


Primary Responsibilities:


  • The objective of this role is to provide support on various activities for Prepaid cards (INR & Forex) for corporate relationships.
  • JOB PURPOSE: Assisting Service Manager for below activities:


  • 1. Query Resolution

  • End to end resolution of corporate request within defined TAT.
  • 2. Day to Day Operational Activities Card Indent/Load/Reload/encashment/Balance Transfer/Demographic Updation, Resolve rejections.
  • 3. Followup with corporate for payment against loading / indent received or via se versa.
  • 4. Followup with the corporate for the account details to reverse the fund payable to corporate from our dummy.
  • 5. Take ahead with concern team for dispute raised by card holder and follow up as per TAT.
  • 6. Followup for encashment raised by corporate, resolve rejections if any.
  • 7. Followup with our internal team for FX invoice and submission to corporate.

Additional Responsibilities:


  • 1. Handling calls received from channels or Relationship Managers
  • 2. Preparation of Daily / Weekly MIS to important Corporates such if any.
  • 3. Extracting relationship level details and sharing the same with the Corporate or Relationship Manager on an adhoc basis
  • 4. Coordinating with various stake holders and getting timely response for end to end resolution of the customer's concern

Educational qualifications preferred
-
Category: Bachelor's Degree, Master's Degree


Required work experience
-
Industry: BFSI/Insurance

-
Role: Sales officers/Sales Executives

-
Years of experience: 0 to 3


Required Competencies:


  • Good problem solving ability
  • Handling of data and interpretation
  • Planning & Organizing

Required Skills:


  • Communication Skill (written & verbal)
  • MS Office excel
  • Operational efficiency
  • Data entry / Type writing skill
  • Ability to work under pressure

Other:


  • Reporting Designation: Service Manager & Area Service Head
  • Reporting Department-Sub BU: Credit Cards
  • Marketing & Product

Other details
-
Contract Types: PERMANENT