Customer Support - Mumbai, India - Lobo Staffing Solutions

Lobo Staffing Solutions
Lobo Staffing Solutions
Verified Company
Mumbai, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

About Client:

  • "It is an Indian telecommunications company. It was previously a government
- owned-telecommunications service provider and under the ownership of Department of Telecommunications, Ministry of Communications, and the Government of India.


It is the exchange of information over significant distances by electronic means and refers to all types of voice, data and video transmission.

No. of Requirements - 2


Education:
any graduate


Experience:

  • 01 to 4 Year

Age:

  • Job Role:
  • Senior Program management / Customer Support
  • Handling link delivery and managed services for our client across India.
  • Coordination with Vendor and Engineers across India for link delivery and Service Assurance.
  • Delivering Managed MPLS LL, ILL, Managed Broadband and P2P Link to customer.
  • Know the Router, Modem and switches basic configuration.
  • Maintaining the project data and Uptime report for customer.
  • Handling escalations and ensure the maximum up time for links.
  • Ownership to maintaining the good relationship with clients and service provider.
  • Coordination for troubleshooting of Leased line and ISDN line with BSNL, MTNL and ISP's.
  • Successfully delivered links for Bank of Maharashtra and Fino Payment Bank (400) & others.
Customer Support Executive -Link Management

  • Field support for link delivery and Service Assurance across Mumbai & Thane Region.
  • Responsible for delivery of leased lines for multiple customer across PAN INDIA.
  • Support for troubleshooting Primary MUX, VMUX, PCM Channel and OMH, QMH port.
  • Coordinating with BSNL and MTNL authority for restoration of down link.
  • Installation of network Devices like Routers, Switches, Leased Line Modems.
  • Maintenance of CSU/DSU modems including Rad, Attrite, Loop, Mrotek, Nomus, etc.
  • Clients FINO Fintech, MTEP, ESSEL PROPACK, DCB, Nainital, Ponani Bank, Ratnakar Bank & Other.

Salary Budget:

  • 4 LPA

Designation:
Senior Program management


Location:

  • Mumbai

Employment Type:

  • Contractual

Payroll:

  • Lobostaffing Solutions Pvt. Ltd

Job Summary

Posted On:

28-Aug-2023


Function:

Customer Support & Customer Service


Industry:

Telecom


Location:

Mumbai


Employment Type:

Full Time
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