System and Process - New Delhi, India - Maruti Suzuki India Ltd

Maruti Suzuki India Ltd

Verified Company

New Delhi, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Accountability

Ensuring defined Customer journey is being followed at the dealer level

Ensure SOP implementation at dealer level

Customer feedback capturing and prepare actionable

Drive process implementation and gaps identification in order to prepare improvement actionable

Customer Complaint Management

Skills and Qualifications

a) Qualifications

MBA or equivalent

a) Work Experience

Minimum 5-7 Years in the domain