is Hiring Customer Support - Pune District - Infosys BPM

    Infosys BPM
    Infosys BPM Pune District

    2 days ago

    ₹250,000 - ₹650,000 (INR) per year *
    Description

    WALK‑IN DRIVE Collections / Bankruptcy Specialist (US Process)

    Infosys BPM, Pune

    21st February | 10:00 AM Onwards

    Job Level: 3A | Location: Pune | Shift: US | Voice Quality: CEFR C1

    Why You Should Apply

    If you're an experienced Collections or Bankruptcy professional who thrives in a fast‑paced environment and is ready to accelerate your career with Infosys BPM, this is your chance. Were hiring immediately, and shortlisted candidates will receive on‑the‑spot evaluations

    This is a walk‑in drive, so no waiting, no delays just walk in and interview directly

    Role: Collections Representative / Bankruptcy Specialist

    Experience Required: Minimum 2 years in Collections or Bankruptcy (mandatory) Voice Requirement: Excellent spoken English CEFR C1Shift: US Shift (Night Shift) Work Mode: On‑site (Call Center Environment) Notice Period: Immediate Joiners Preferred

    Drive Details

    • Date: 21st February
    • Timing: 10:00 AM onwards
    • Entry Allowed Till: 1:00 PM (Post this, only exceptional cases will be considered)
    • Venue:Infosys BPM Limited Ascendas International Tech Park SEZ, PH‑III Plot No. 18, International Tech Park Rajiv Gandhi Info Park, MIDC Phase III Hinjewadi, Pune 411057
    • Walk‑in POC: Dilip

    About the Role

    Join our dynamic Inbound + Outbound Contact Center Team, where you will:

    • Handle high‑volume customer calls efficiently.
    • Understand customers' financial situations using FFQs & probing.
    • Provide repayment solutions & negotiate payment plans.
    • Manage delinquency buckets and ensure compliance.
    • Offer accurate information on services, complaints, and cancellation queries.
    • Resolve concerns and escalate special cases when needed.
    • Maintain detailed and accurate documentation in internal systems.

    Bankruptcy Specialist Additional Responsibilities (If Applicable)

    • Manage cases under Chapters 7, 11, 13 of U.S. Bankruptcy Code.
    • Conduct research and maintain precise documentation for GreenSky.
    • Ensure strict compliance with federal/state bankruptcy laws.
    • Exercise independent judgment, professionalism, and confidentiality.
    • Meet individual performance goals and compliance requirements.

    Skills & Competencies We Value

    • Strong experience in Collections / Bankruptcy
    • Excellent verbal communication (CEFR C1)
    • Strong listening, negotiation & problem‑solving skills
    • Ability to handle pressure & difficult conversations
    • Multitasking: type & talk simultaneously
    • High attention to detail & accuracy
    • Good interpersonal and customer‑handling abilities
    • Ownership mindset & adaptability to process changes

    Qualifications

    Required

    • Minimum 2 years in Collections or Bankruptcy
    • Computer proficiency
    • Strong documentation & multitasking capabilities
    • Experience in financial services, customer support, or recovery process

    Preferred

    • Bachelors degree or Paralegal certification
    • 2 years of Legal Operations experience
    • Familiarity with PACER, LexisNexis, document management systems
    • 1 year of bankruptcy/probate experience

    Work Schedule

    • Full‑time role
    • 24/7 rotational shifts (US shift mandatory)
    • Office‑based (Hinjewadi, Pune)

    How to Apply?

    Just Walk In

    Bring your updated resume, ID proof, and walk into the venue on 21st February, anytime between 10:00 AM to 1:00 PM.

    Take the Next Step in Your Career Join Infosys BPM

    This is your opportunity to work with a globally trusted organization, build your expertise, and unlock new career growth.

    * This salary range is an estimation made by beBee
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