Process Associate - Valiyavila, Thiruvananthapuram, Kerala, India - Neogen Care

Neogen Care
Neogen Care
Verified Company
Valiyavila, Thiruvananthapuram, Kerala, India

5 days ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

_
Transforming US Healthcare :
Seeking Process Associates_
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About the role_

At Ecorgy Solutions, we're transforming the way patient care is provided in the US Healthcare industry.

To support our US healthcare operations, we are on a talent hunt for passionate Process Associates to drive exceptional BPO service and elevate our service delivery to the new levels.

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Responsibilities:_

- _Efficiently manage back-office operations and associated non-voice processes._
- _Manage and address clinician inquiries within designated patient groups._
- _Maintain communication with clinicians regarding patient-related updates._
- _Coordinate with clinicians to arrange additional disciplines required for patients._
- _Ensure timely execution of prescribed patient lab tests by informing and reminding clinicians._
- _Follow up with clinicians to confirm visits as per schedule._
- _Organize clinician visit schedules based on the prescribed frequency._
- _Obtain necessary clinician visit authorizations from relevant authorities._
- _Initiate discussions with clinicians whenever necessary._
- _Promptly report escalations to Team Leads in real-time._
- _Perform any other assigned tasks as needed._
- _Utilize analytical skills for database management and time-sensitive tasks._
- _Possess excellent English communication skills for effective coordination._
- _Maintain quality and standards in all non-medical processes._
- _Show accountability and adaptability to perform night shifts from our office at Elippode, Trivandrum._

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Requirements:_

- _Bachelor's degree or Diploma_
- _Freshers and experienced may apply_
- _Excellent English communication skills and efficient responsive behavior._
- _Strong analytical and database management skills._
- _Willing to work night shift from our office at Elippode, Trivandrum._

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Benefits: ( Full-time employees)_


Join Ecorgy Solutions for an unparalleled exposure to the US Healthcare BPO sector, offering an international portfolio upgrade and an environment that values your growth.


Includes :

EPF, Group Mediclaim policy after 6 months of joining and Gratuity, Rewards & Growth based upon Performance; Professional development opportunities; Training and Mentorship programs.

Interested in discussing compensation and benefits? Call us at


Job Types:
Full-time, Permanent


Salary:
₹14, ₹18,000.00 per month


Schedule:

  • Monday to Friday
  • Night shift
  • US shift

Supplemental pay types:

  • Performance bonus

Application Question(s):

  • Are you located in Trivandrum? (Onsite role)
  • Are you willing to work night shift from our office at Elippode, Trivandrum?

Language:


  • English (preferred)

Work Location:
In person
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