L2/sme Application Eng - Gurgaon, India - Comviva

Comviva

Verified Company

Gurgaon, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Education qualification
Graduate-B.tech/B.E

Description

We are looking for passionate people willing to work in a dynamic high growth environment. If you are passionate and love challenges while growing your career, there has never been a better time to join us.

Skills

Advanced Troubleshooting skills in Linux/Solaris/Oracle/Cluster/Rack /Java/Tomcat/TCP/IP
Knowledge of DB Performance reports (AWR/ADDM/ASH) / Storage Performance Reports (NAR Analysis)/OS Tuning Parameters/TCP Dump /Java Thread Dump
Awareness of Hardware Issues related to server/storage/switches/Load Balancer/Network etc
Knowledge of AWS/Azure/DevOps
Good knowledge of Mobiquity & Pretups

Roles and Responsibilities

Participate in local Ops Reviews
Support & coordinate in preparing RCAs with backend support team
Support & coordinate for all CRs to implemented on the system with Client & backend support team and L1 Team
Drive Product and Process Quality Improvement
Minimizing Customer escalations proactively with proper customer response and updates
Analysis of Issue while escalating to L3 level/SMEs

Maintain Key Accounts

Governance Model and Mechanism
PPI score improvement
Overlook and intervene in Compliances : Case Resolution details update in the FAQ tool
Support Ticket Reduction (Normalized as Average number of tickets per installation)
Automation on the product/process to reduce manual efforts/misses

Advanced Troubleshooting skills in Linux/Solaris/Oracle/Cluster/Rack /Java/Tomcat/TCP/IP
Knowledge of DB Performance reports (AWR/ADDM/ASH) / Storage Performance Reports (NAR Analysis)/OS Tuning Parameters/TCP Dump /Java Thread Dump
Awareness of Hardware Issues related to server/storage/switches/Load Balancer/Network etc
Knowledge of AWS/Azure/DevOps
Good knowledge Mobiquity & Pretups

Roles and Responsibilities

Participate in local Ops Reviews
Support & coordinate in preparing RCAs with backend support team
Support & coordinate for all CRs to implemented on the system with Client & backend support team and L1 Team
Drive Product and Process Quality Improvement
Minimizing Customer escalations proactively with proper customer response and updates
Analysis of Issue while escalating to L3 level/SMEs

Maintain Key Accounts

Governance Model and Mechanism
PPI score improvement
Overlook and intervene in Compliances : Case Resolution details update in the FAQ tool
Support Ticket Reduction (Normalized as Average number of tickets per installation)
Automation on the product/process to reduce manual efforts/misses