Receptionist Customer Service Representative - Kolkata, West Bengal, India - Eureka Stock & Share Broking Services Ltd.

Eureka Stock & Share Broking Services Ltd.
Eureka Stock & Share Broking Services Ltd.
Verified Company
Kolkata, West Bengal, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Salary - Rs. 15,000 per month

Location

Experience - 1+ year

Education - Graduate(Any Stream)

  • Must be proficient in handling customer issues faced and coordinating with internal team to solve such queries
  • Proficient in handling customer queries and concern
  • Provide feedback to the Team Leader.
  • Preparing inbound and outbound call reports
  • Escalating customer complaints to the right level
  • Responsible for effectively handle the existing customer inquiries and develop new business by marking leads and informing sales team
  • Attend walkin customers and solve their queries
  • Drive crosssell of other financial products to existing customers.
  • Ensure customer callings as per CRM leads and update in system
  • Take feedback from existing customers and obtain references to increase customer base.
  • Ensure strong follow up for collection of small dues from customers
  • Maintaining a pleasant working environment for your team and at the same time looking after the reception as to dispatch the daily correspondence, allow and greet the visitors.

Job Specification

  • Must be proficient in handling customer issue.
  • Must be proficient in English, Hindi and Bengali
  • Must have customer centric approach.
  • Liaison & communicate with existing customer regarding the service issue or any other concern related to the product.
  • Proficient in handling customer queries and concern
.

  • Selfmotivated and target oriented
  • Knowledge of financial services industry

Salary-
Rs. 15,000/- per month.


Job Types:
Full-time, Permanent


Pay:
₹15,000.00 per month


Schedule:

  • Day shift
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