Jobs
>
Chennai

    Assoc Business Operations Analyst - chennai, India - Gen

    Gen
    Gen chennai, India

    6 days ago

    Default job background
    Full time
    Description

    Gen is a global company powering Digital Freedom through consumer brands including Norton, Avast, LifeLock, Avira, AVG, Reputation Defender, and CCleaner. Our combined heritage is rooted in providing safety for the first digital generations. We bring leading technology solutions in cybersecurity, privacy and identity protection to more than 500 million users in 150 countries so they can live their digital lives safely, privately, and confidently today and for generations to come. We're always looking for smart, fearless, and dedicated people. Together, we have collective passion and a big vision to power Digital Freedom by protecting consumers and giving them control of their digital lives. When you're a part of Gen, you are provided access to a range of resources and support to ensure you can do your best work and live your best life. This includes flexible working options with generous time off and competitive benefits & compensation packages. Diversity is foundational to how we do business because we know the greatest ideas and results come from our unique perspectives and differences. We strive to create a safe, inclusive environment where you can bring your whole self to work. Team members are valued, respected, and celebrated for who they are in a meaningful and exciting atmosphere. Gen is an equal employment opportunity employer. Employment decisions are based on merit, experience, and business needs.

    If this sounds like you—Gen has a dynamic, supportive culture with core values that celebrate diversity, promote teamwork, and encourage every team member to contribute and grow—join us

    About the role

    The Business Operations Analyst protects the profitability of the organization by providing world-class service support and 100% accuracy in member fulfillment. This role will consist of customer requests that require manual intervention and delivery of services while following strict PCI guidelines and meeting established service level agreement.

    Responsibilities to include processing the removal of member information located within several brokers within the established service level agreement while upholding NortonLifeLock's guiding principles This role ensures account processing is completed and documented within approved company performance guidelines and systems while striving to uphold Gen's guiding principles of loyalty, integrity, empathy, leadership, ownership, collaboration, and knowledge.

    What You Will Do in This Role

  • Manage translation and advancement of incoming member request within strict SLAs.
  • Follow established procedures ensuring accurate account processing for opt-out of member's information from respective data brokers
  • Respond in a timely and effective manner to member request/queries in the SFDC tool
  • Identify, analyze, and interpret trends or patterns in complex data brokers opt-out pattern
  • Display ability to perform in a consistent, reliable, dependable, and responsive manner with minimal supervision
  • Able to identify and report patters in system and process deviations to management
  • Remain updated with changing products, services, and marketing promotions
  • Display adaptability to programs and policies
  • Display sound problem-solving and deductive reasoning skills
  • Display analytical thinking, organizational skills, and multi-tasking capabilities
  • To ensure that you can achieve, you are expected to always be up to date with NortonLifeLock policies and procedures and the functionality of our products. We also expect you to show the highest commitment to our customers and the NortonLifeLock brand.
  • You may manage or participate in projects where required. Advice on training needs (product-related or otherwise) when necessary. Liaise with other regional departments to respond to queries and work with other company departments to resolve process issues.

    • What You'll Need to be Successful in this Role

  • High School Diploma, Bachelor's degree preferred
  • Min. 1 – 2 years Customer Service experience
  • Strong proficiency with MS Office Suite, including Excel, Word, PowerPoint, Salesforce CRM or similar preferred
  • Self-directed and self-motivated – able to work independently on a variety of tasks.
  • Must be well organized and able to effectively manage own time
  • Must possess excellent communication skills, including verbal, written, interpersonal and coaching
  • Ability and desire to multitask and function in a fast-paced support environment
  • Demonstrated ability to think critically and analyze and interpret data independently
  • Sense of urgency in performance of duties
  • Interpersonal skills that promote a collaborative and productive.
  • Effective and efficient written and oral communication skills.
  • Ability to protect all forms of highly confidential and proprietary business information and ability to maintain the highest standards of privacy and security.
  • Ability to follow and abide by all information and security policies and practices.
  • Sisco Jobs

    Operations Analyst

    4 days ago

    Sisco Jobs Chennai, India

    Job Description · Job Title: Operations Analyst · Location: Chennai · Salary: ₹1.75-4 Lacs Per Annum · Employment Type: Full-Time · Experience: 0-5 Years · Educational Qualification: Any Graduate · Role Overview: · As an Operations Analyst specializing in Background Verification ...

  • Sisco Jobs

    Operations Analyst

    4 days ago

    Sisco Jobs Chennai, India

    Job Title: Operations Analyst · Location: Chennai · Salary: ₹1.75-4 Lacs Per Annum · Employment Type: Full-Time · Experience: 0-5 Years · Educational Qualification: Any Graduate · Role Overview: · As an Operations Analyst specializing in Background Verification, you will play a ...

  • Athenahealth

    Operations Analyst

    6 days ago

    Athenahealth chennai, India Full time

    Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. · We are looking for Operations Analyst to join our Operations team. Your Job will be responsible for working on resolving claims and or tasks associat ...

  • Sisco Jobs

    Operations Analyst

    13 hours ago

    Sisco Jobs Chennai, India

    Job DescriptionJob Title: Operations AnalystLocation: ChennaiSalary: ₹1.75-4 Lacs Per AnnumEmployment Type: Full-TimeExperience: 0-5 YearsEducational Qualification: Any GraduateRole Overview:As an Operations Analyst specializing in Background Verification, you will play a crucial ...

  • Equiniti

    Operations Analyst

    6 days ago

    Equiniti Chennai, India

    Management Level · H Role- Principle process executive · Job Description · High Level Summary · The Workforce Management Analyst will utilize data findings and analysis to identify process gaps and opportunities for increased service performance. Report information to the leaders ...

  • Rocket Software

    Associate Operations Analyst

    6 days ago

    Rocket Software Chennai, India

    Job Description · Summary:You will work alongside business analysts, business users and report directly to the Manager, Technical Support Operations. Your main tasks will include assisting Operations Analysts in performing detailed requirements analysis, documenting processes, an ...

  • Clarivate

    Product Operations Analyst

    1 week ago

    Clarivate chennai, India

    We are looking for a Product Operations Analyst to join our New Titles team, This is an amazing opportunity to work on books metadata. The team consists of 9 team member and is reporting to the Product Manager. We have a great skill set in books analytics and we would love to s ...

  • The World Bank

    Financial Operations Analyst

    6 days ago

    The World Bank chennai, India

    Financial Operations Analyst · Job #: req27594 Organization: IFC Sector: Treasury Grade: GE Term Duration: 4 years 0 months Recruitment Type: Local Recruitment Location: Chennai,India Required Language(s): English Preferred Language(s): Closing Date: 5/31/2024 (MM/DD/YYYY) at 1 ...

  • FULL Creative

    Jr. Operations Analyst

    6 days ago

    FULL Creative chennai, India

    About us · FULL Creative is a Portland-based product company with offices in India (Chennai), the United Kingdom (Edinburgh) and Canada (Toronto). In the US, UK and Canada, we go by the name AnywhereWorks. We are on a mission to create a world that empowers people to work from A ...

  • FULL Creative

    Jr. Operations Analyst

    6 days ago

    FULL Creative Chennai, India

    About usFULL Creative is a Portland-based product company with offices in India (Chennai), the United Kingdom (Edinburgh) and Canada (Toronto). In the US, UK and Canada, we go by the name AnywhereWorks. We are on a mission to create a world that empowers people to work from Anywh ...

  • Athenahealth

    Senior Operations Analyst

    4 days ago

    Athenahealth Chennai, India Full time

    Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. · Athenahealth offers a variety of Revenue Cycle Management services to its clients in supporting their continued revenue growth. Operations teams takes t ...

  • Athenahealth

    Senior Operation Analyst

    5 days ago

    Athenahealth Chennai, India Full time

    Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. · Position Summary: · Athenahealth offers a variety of Revenue Cycle Management services to its clients in supporting their continued revenue growth. Ope ...

  • Athenahealth

    Transaction Operations Analyst

    1 week ago

    Athenahealth chennai, India

    Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. · We are looking for Senior Operations Analyst to join our Operations team. Your Job will be responsible for working on tasks associated to US healthca ...

  • international finance corporation

    Financial Operations Analyst

    1 week ago

    international finance corporation Chennai, India

    international finance corporation · IFCa member of the World Bank Groupis the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunit ...

  • Athenahealth

    Senior Operations Analyst

    6 days ago

    Athenahealth chennai, India Full time

    Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. · We are looking for a Senior Operations Analyst to join our Operations team. Your Job will be responsible for working on resolving claims and or tasks a ...

  • The World Bank

    Financial Operations Analyst

    6 days ago

    The World Bank Chennai, India

    Financial Operations AnalystJob #: req27594 Organization: IFC Sector: Treasury Grade: GE Term Duration: 4 years 0 months Recruitment Type: Local Recruitment Location: Chennai,India Required Language(s): English Preferred Language(s): Closing Date: 5/31/2024 (MM/DD/YYYY) at 11:59p ...

  • World Bank Group

    Financial Operations Analyst

    3 weeks ago

    World Bank Group Chennai, India

    · Job Description · Description · –> · IFC—a member of the World Bank Group—is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and oppo ...

  • Amplexor

    IT Identity Operations Analyst

    6 days ago

    Amplexor chennai, India

    Description: · Acolad is an international leader in language and content solutions, services and technologies. Represented by the brands Acolad, TextMaster and Ubiqus, the group is present in 25 countries and has a network of over 2,500 internal experts worldwide and +20,000 ex ...

  • Athenahealth

    Senior Operation Analyst

    3 hours ago

    Athenahealth Chennai, India

    Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.Position Summary:Athenahealth offers a variety of Revenue Cycle Management services to its clients in supporting their continued revenue growth. Operations ...

  • FXCM

    Operational Risk Analyst

    6 days ago

    FXCM chennai, India Regular Full time

    Job Details To provide support to the Risk Management department and Chief Operating Officer/Risk Officer in their associated day-to-day tasks and project work. · Primary responsibilities (not limited to) · Develop, review and update risk documentation, policies, and procedures ...