Sns ip - Bengaluru, India - Deutsche Bank

Deutsche Bank

Verified Company

Bengaluru, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

**Job Title
- **Associate

**Location

Bangalore**
Role Description
Support the resolution of incidents and problems within the team. Assist with the resolution of complex incidents. Ensure that the right problemsolving techniques and processes are applied
Embrace a Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability.
Be responsible for your own engineering delivery plus, using data and analytics, drive a reduction in technical debt across the production environment with development and infrastructure teams.
Act as a Production Engineering role model to enhance the technical capability of the Production Support teams to create a future operating model embedded with engineering culture.

What we'll offer you
As part of our flexible scheme, here are just some of the benefits that you'll enjoy

Your key responsibilities

Lead by example to drive a culture of proactive continual improvement into the Production environment through automation of manual work, monitoring improvements and platform hygiene.
Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues.
Engage in the Software Development Lifecycle (SDLC) to enhance Production Standards and controls.
Update the RUN Book and KEDB as & when required
Participate in all BCP and component failure tests based on the run books
Event monitoring and management via a 24x7 workbench that is both monitoring and regularly probing the service environment and acting on instruction of the run book.
Works with team members to identify areas of focus, where training may improve team performance, and improve incident resolution.

Your skills and experience

Technologies/Frameworks:

Unix, Shell Scripting and/or Python
SQL Stack
MSQL, Oracle 12c/19c for pl/sql, familiarity with OEM tooling to review AWR reports and parameters
ITIL v3 Certified
Control-M, CRON scheduling

Data Streaming

Configuration Mgmt Tooling:

Operating System/Platform:

RHEL 7.x (preferred), RHEL6.x
OpenShift (as we move towards Cloud computing and the fact that Fabric is dependent on OpenShift)

CI/CD:

APM Tooling:
either or one of

Other platforms:

Search

Methodology:

Fundamental Network topology

Tools:

ServiceNow
Jira
Confluence
BitBucket and/or GIT
IntelliJ
SQL Plus
Familiarity with simple Unix Tooling putty, mPutty, exceed
PL/SQL Developer
Good understanding of ITIL Service Management framework such as Incident, Problem, and Change processes.
Ability to selfmanage a book of work and ensure clear transparency on progress with clear, timely, communication of issues.
Excellent communication skills, both written and verbal, with attention to detail.
Ability to work in Follow the Sun model, virtual teams and in matrix structure
Service Operations experience within a global operations context
6+ yrs experience in IT in large corporate environments, specifically in the area of controlled production environments or in Financial Services Technology in a clientfacing function
Global Transaction Banking Experience is a plus.
Experience of endtoend Level 2,3 management and good overview of Production/Operations Management overall
Experience of runbook execution
Good analytical, troubleshooting and problemsolving skills
Working knowledge of incident tracking tools (i.e., Remedy, Heat etc.)