Customer Service Associate - Remote, India - Vishram International Services

Vishram International Services

Verified Company

Remote, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Responsibilities:

Respond promptly and effectively to leads generated through website inquiries, organic lead generation, and agent interactions.
Build strong relationships with prospective students understanding their needs and aspirations, agents and other stakeholders
Provide accurate information about our programs, services, and admission requirements.
Address any concerns or issues raised by prospective students, ensuring their satisfaction and providing timely resolutions.
Collaborate with internal teams to ensure smooth handover of leads and maintain accurate records in our CRM system.
Keep updated on industry trends, competitor offerings, and market dynamics to provide valuable insights and enhance conversion rates.

Requirements:

MBA + 3 years experience in customer service or sales, preferably in education or related industry.
Excellent communication skills, both verbal and written, with a strong command of English
Ability to build rapport and establish trust with prospective students.
Strong problemsolving skills and ability to handle objections effectively.
Detailoriented with excellent organizational and time management abilities.
Proficiency in using CRM systems and other relevant software.
Knowledge of international education systems, programs, and admission processes is an advantage.
Flexibility to adapt to changing priorities and work in a fastpaced environment.

Join our dynamic team and play a key role in converting leads into successful student enrollments. Together, we can make a difference in shaping the future of international education.
All the Best

Team VIS

Pay:
From ₹25,000.00 per month

Schedule: