Orm Executive - Mumbai, India - Smotect

Smotect

Verified Company

Mumbai, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Responsibilities:

Client Communication:
Coordinate with clients through WhatsApp and phone calls to provide information about Smotect's products and services.

Address client inquiries, concerns, and product-related questions promptly and professionally.

Cultivate strong relationships with clients to foster loyalty and repeat business.

Monitor and reply to comments, messages, and inquiries on Instagram, Facebook, and WhatsApp.

Customer Support

Handle customer delivery issues and resolve complaints in a timely and satisfactory manner.

Provide support and guidance to customers on their quit smoking journey, offering encouragement and assistance.

Logistics Coordination:
Work closely with the delivery partner to ensure timely and accurate product deliveries to customers.

Monitor delivery schedules and address any potential delays or issues proactively.

Sales Reporting:
Maintain accurate records of client interactions, communication, and sales-related data.

Prepare regular reports on sales performance and client feedback for management review.

Minimum 6 months of experience in Sales or Customer Service.

Job Types:
Full-time, Regular / Permanent

Salary:
₹15, ₹25,000.00 per month

Schedule: