Reservation & Ticketing Executive - Jaipur, India - SAMRIDDHI INN HOLIDAYS PVT LTD
23 hours ago
Description
Job Description:
International Ticketing Agent
An International Ticketing Agent, also known as an Airline Ticketing Agent or Travel Ticketing Specialist, is a professional responsible for booking and issuing airline tickets for both domestic and international travel.
They work in travel agencies, airlines, or as independent contractors, providing excellent customer service and ensuring smooth travel experiences for their clients.
Responsibilities:
Ticket Booking and Reservation:
Assist clients in booking airline tickets for international travel, considering their preferred airlines, travel dates, class of service, and budget constraints.
Fare and Route Information:
Provide clients with detailed information about flight options, fare structures, layovers, and alternative routes to help them make informed decisions.
Ancillary Services:
Offer additional services, such as seat selection, meal preferences, extra baggage allowance, and travel insurance, to enhance the travel experience and meet individual needs.
Ticket Issuance:
Process ticket bookings and issue electronic tickets (e-tickets) or physical tickets following the airline's guidelines and industry standards.
Customer Assistance:
Respond to inquiries from clients regarding flight schedules, ticket changes, cancellations, refunds, and any other travel-related concerns.
Travel Documentation:
Advise clients on the necessary travel documents, such as passports, visas, and health requirements, to ensure smooth international travel.
Itinerary Management:
Assist clients in creating complex travel itineraries, including multiple destinations, stopovers, and open-jaw trips.
Rebooking and Rescheduling:
Handle flight changes, rebooking, and rescheduling requests due to flight disruptions, cancellations, or customer preferences.
Quality Control:
Verify ticket details, travel itineraries, and other relevant information to minimize errors and ensure accurate ticket issuance.
Customer Relationship Management:
Build and maintain positive relationships with clients, offering personalized services and addressing their travel needs effectively.
Requirements:
- High school diploma or equivalent; additional education or certification in travel and tourism is an advantage.
- Proven experience as an Airline Ticketing Agent, Travel Consultant, or in a related role with knowledge of international flight booking processes.
- Proficiency in using Global Distribution Systems (GDS) such as Amadeus, Sabre, Galileo, or Travelport to search for and book flights.
- Strong customer service and communication skills to interact with clients professionally and efficiently.
- Excellent attention to detail to ensure accurate ticket issuance and itinerary management.
- Knowledge of airline fare rules, ticketing procedures, and industry regulations.
- Ability to handle stressful situations, such as lastminute changes and flight disruptions, with composure and problemsolving skills.
- Familiarity with travel geography and international airport codes.
- Basic understanding of travel insurance, visa requirements, and travel health advisories.
- Flexibility to work irregular hours, including weekends and holidays, to accommodate clients' travel needs.
An International Ticketing Agent plays a pivotal role in the travel industry, assisting travelers in securing their airline tickets and facilitating smooth international travel arrangements.
They contribute to a positive travel experience for clients and help ensure the success of the travel agency or airline they work for.
Job Types:
Full-time, Regular / Permanent
Salary:
₹12, ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (required)
Experience:
- total work: 3 years (preferred)
Speak with the employer
Application Deadline: 30/08/2023
Expected Start Date: 31/08/2023
