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    Project Manager - mumbai, India - THRIVEFORCE PRIVATE LIMITED

    THRIVEFORCE PRIVATE LIMITED
    THRIVEFORCE PRIVATE LIMITED mumbai, India

    3 weeks ago

    Default job background
    Technology / Internet
    Description

    Desired Profile :

    Education :
    BE (Comp., Electronic, T&C preferred). OEM / Industry certification for security technologies. Exception is OK for really good candidate with lot of hands experience in team management at large customers.

    Technology - Security domain knowledge. Hands on experience in 1 / 2 security technologies (ex. Network, cloud security etc.). Breadth of knowledge on cloud and physical infrastructure

    Experience:
    years total exp. With minimum 3+ years hands-on in project delivery, minimum 5 years team lead or manager. Exposure to large/complex service project delivery. Participation in all critical corporate decision making for service delivery and enhancement

    Critical Success Factors

    • SLA Management for all service projects
    • Services / Delivery P&L management
    • Leading all SaaS and MSS delivery worldwide
    • Set and manage S.M.A.R.T. goals for teams around quality customer delivery

    What I bring to the job :

    • Security domain knowledge
    • products or service delivery
    • Hands on experience in Project Management / execution
    • Client visits and face to face client management and interactions
    • Team management experience (level
    • Direct and level indirect)
    • Security technology knowledge
    • Large customer engagement / management
    • Delivery process exposure (PMP etc)

    Broad Role :

    • Client Engagement and Management
    • Setting team goals for delivery
    • Team augmentation, skills management, development
    • Performance Review and Management
    • Revalidate and Implement processes for customer review, project management, change management, incident management, escalation management etc.
    • Conduct scheduled review with customer stakeholders on delivery value creation
    • Conduct regular internal team reviews
    • Develop templates for automation of repeatable tasks
    • Input of tools for service management and delivery measurement

    Accountabilities :

    • Client success and SLA delivery
    • Lifetime customer value creation (rev & continuity)
    • Skill development for employees
    • Employee retention strategy
    • Daily / weekly / monthly review, dashboards with customers through the team / direct
    • Escalation Management

    Broad Job role :

    • Independent charge of department affairs
    • P&L ownership with budgets
    • Tools and processes for success
    • HR partners for talent, performance and skills management
    • Advisor, consultant support for day to day management
    • Direct reporting and directions from CEO
    )
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