Assistant Manage Bpo for Male at Nagpur - SRP Consultants

SRP Consultants

Verified Company

Nagpur, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Assistant Manager_BPO

Designation: Assistant Manager_BPO (From Sales background)
Experience: 1 to 2 years experience as Assistant Manager in sales process
Qualification
Any Graduate/HSC
Salary: ₹35,000 ₹50,000 per month (Depending on experience)

Job Summary

Customer orientation & customer first belief
Analytical, logical, reasoning & numerical ability
Ability to observe, analyze and give constructive feedback
Extremely good oral & written communications skills
Process orientation & Structured thinking
Expertise in Excel & PowerPoint

Responsibilities and Duties

Effective performance planning for self and team, time management, conflict management and self organization.
Ensure exemplary employee experience at all times through quick redressal of open issues, employee concerns and feedback.
Promote a positive culture and a respectful environment in the team conducive to high performance and employee delight.
Seek opportunities to motivate and appreciate employees.
Foster an environment founded on high levels of ethics and integrity.
Ability to preempt and proactively catch process defects, compliance issues and potential customer escalations and devise strategy to minimize such instances.
Planning and Prioritization & Data Collection and analysis
Coaching and Feedback & Ability to manage and lead a team
Analysis and MIS/Reporting
Ability to achieve stretch targets and take decisions as well as manage complex/ difficult employee situations, time management and conflict management
Customer/Client Interaction
Handle customer contacts regularly to stay up to date with the product and be available to provide support
Handle escalations for the team
Work as a Single point of contact for all non ops departments and identify, evaluate & coordinate operational, Admin, IT and HR issues
Timely closure of all processes and other requirements for self and Team

Salary:
₹35, ₹50,000.00 per month

Benefits:

Provident Fund

Schedule:

Night shift

Ability to commute/relocate:

Nagpur, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Experience:

Assistant Manager

BPO:
2 years (preferred)

Work Location:
In person

Speak with the employer
Application Deadline: 28/08/2023

Expected Start Date: 18/08/2023