Inbound Process - Chennai, India - LogFix SCM Solutions Pvt Ltd

LogFix SCM Solutions Pvt Ltd
LogFix SCM Solutions Pvt Ltd
Verified Company
Chennai, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Inbound Process Executive Reporting:
Team Leader - Inbound Sharing the JD for Inbound process:

Job Role:

  • Answer inbound calls and assist customers with their Queries/Request/Complains.
  • Raise Request & Complaints on behalf of the customer in the CRM tool.
  • Generate leads and educate customers about new products & their benefits.
  • Maintain and adhere to compliance guidelines
  • Capture problem indicators, highlight and suggest improvement
  • Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
  • Maintain adequate knowledge levels on products, processes and systems used
  • Ensure sales target are met
  • Skills Required: o Excellent verbal communication skills o Ability to comprehend, capture as well as interpret basic customer information o Strong customer service focus o Knowledge of Banking / Credit cards preferred

Work Timings:
Shifts (Starting 6.30 am), Open to work in shifts / rotational offs (For Female shift window will be 8:00 am to 8:00 pm)

Languages Required:
English + Hindi (compulsory)


Education:
Graduates (Any stream)

Job location:
Karapakkam, Chennai


Salary:
₹20, ₹30,000.00 per month


Benefits:


  • Health insurance
  • Provident Fund

Schedule:

  • Rotational shift

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Chennai,

Tamil Nadu:
Reliably commute or planning to relocate before starting work (required)


Education:


  • Bachelor's (required)

Experience:


  • Banking: 1 year (required)

Language:


  • Hindi (required)

Speak with the employer
More jobs from LogFix SCM Solutions Pvt Ltd
See all jobs of LogFix SCM Solutions Pvt Ltd