Sales and Customer Service Executive - Badarpur, Delhi, Delhi, India - Vohra Wound Physicians

Vohra Wound Physicians
Vohra Wound Physicians
Verified Company
Badarpur, Delhi, Delhi, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Key Responsibility Area

:


  • Work closely with the Account Manager who is assigned to specific accounts and physicians.
  • Provide extensive support to Vohra physicians and facility partners to identify issues and respond to inquiries.
  • Quickly identify, address, document and track critical servicerelated items and customer inquiries.
  • Evaluate customer feedback and identify ways to maximize customer satisfaction.
  • Ensure that standard operating procedures are documented and maintained.
  • Reporting any anomalies to the reporting manager.
    QSR Feedback to be completed in a timely manner, review & report.
:


  • Vacation coverage to be reviewed & worked upon for timely allocation of physicians.
  • Missed rounds to be identified & aiming to save encounters.
  • Resell meetings to be arranged & attended to.
  • Responsible for all correspondence with customers ensuring all aspects of a project are effectively communicated and documented.
  • Support the Team Lead CRM to implement policies as laid down by the companies.
  • Routing Carve Off's as and when required.
  • Calls to facilities based in US basis the states assigned.
  • Calls connected with Facilities
  • Increase First Contact.
    Aiming to schedule meetings with US facilities for Growth in business.
:


  • Revenue Improvement
  • Conversions of New meetings to sale (1st encounter)

Qualifications, Skill & Experience Levels:
-
Minimum 1 year of international sales experience(negotiable in exceptions).

:

-
Must have Excellent communication skills

:


  • Proficiency with computers, especially with CRM software, and strong typing skills.
  • Basic Excel skill understanding Excel spreadsheets (Formulas & Functions).
  • Good level of literacy and numeracy.
  • Ability to ask prying questions and diffuse tense situations.
  • Strong time management and decisionmaking skills.
  • Ability to deal with demanding customers and escalations.
  • Welldeveloped communication skills: ability to communicate to all levels.
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  • Organizational skills with the ability to prioritize a varied and demanding workload.
  • Problem solving skills with A high level of commercial awareness
**Shift time - 5pm

  • 2am / 7pm 4am (NO CAB FACILITY)**
    Salary
:

₹35, ₹50,000.00 per month


Benefits

:


  • Health insurance
  • Paid time off

Day range:

  • Monday to Friday

Shift:

  • Evening shift
  • Night shift

Supplemental pay types:

  • Commission pay

Travel requirement:

  • No travel

Experience

:

- sales: 1 year (required)

- total work: 2 years (preferred)

  • Customer service: 1 year (required)

Language

:


  • Fluent English (required)

Ability to Commute:

  • Badarpur, Delhi, Delhi (required)

Work Location:
In person
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