Guest Relation Executive - New Delhi, India - The Metropolitan Hotel & Spa

The Metropolitan Hotel & Spa
The Metropolitan Hotel & Spa
Verified Company
New Delhi, India

5 hours ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
FEMALE CANDIDATES ARE PREFERRED.

  • Welcome guests during check
- giving a fond farewell to guest while checkout.

  • Handling guest complaints and concerns in an efficient and timely manner.
  • Overseeing VIP guests, arrivals and departures.
  • Coordinating and multitasking job duties in a busy environment.
  • Should possess detailed information about the Hotel, city as well as the competition.
  • Detailed information regarding arrivals and room requirements.
  • Have up to date information on daily room occupancy
  • Providing excellent customer service as per hotel standards.
  • Greeting guests as they enter and exit the hotel.
  • Providing information regarding the Hotel, town attractions, activities etc.
  • Check on VIP reservations, complete their preregistration formalities.
  • Allocate rooms to all arriving guests.
  • Maintain upto date information on room rates, current promotions, offers and packages
  • Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
  • Coordinate with housekeeping for clearing of rooms.
  • Collect Guest feedback during guest departure along with his likes and dislikes.
  • Perform basic cashier activities as and when required.
  • Maintain guest lockers for safe custody.
  • Ensure that all checkins and checkouts are handled smoothly without unnecessary delay or discomfort to any guest.
  • Give proper and complete handover to the next shift
  • Should be able to handle all guests without bias or prejudice.
  • Follow the house rules and policies laid down by the management.

Salary:
₹22, ₹24,000.00 per month


Benefits:


  • Food provided
  • Health insurance
  • Leave encashment
  • Life insurance
  • Paid time off
  • Provident Fund

Schedule:

  • Rotational shift

Supplemental pay types:

  • Yearly bonus

Ability to commute/relocate:

  • New Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

Experience:

- total work: 1 year (preferred)


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