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Panaji

    Retention Manager- North Goa - Delhivery

    Delhivery
    Delhivery North Goa, India

    Found in: Appcast Linkedin IN C2 - 6 hours ago

    Default job background
    Transportation / Logistics
    Description

    Experience - 5+ years In Business Development (1.5+ years handling a Team)

    Job Profile

    To Handle and Manage the business for SME/D2C clients.

    Job Description

    Responsible for managing a team of 6-7 team members who are handling the High Volume SME/D2C clients and ensuring they deliver High Performance and meet their KRA's

    -Study Existing Processes/SOP's for improvisation & Set Up New processes basis client/operations problem statements

    Innovate solutions & mechanisms that solve customer problems

    -Connect and maintain relationships with Clients for Feedback/Suggestions, understand their pain points to deliver customized solutions and enhance client experience

    Regular business review with the clients and focusing on value growth areas for the Business.

    Coordinate with various stakeholders, Handle Escalations , prepare RCA and work upon permanent solutions

    Work with the customer success team to plan and implement data-led strategies to reduce customer churn

    Identify Potential from Existing Clients and Drive Growth in the Segment.

    Skills

    Excellent Communication skills

    Experience in Business Development

    High level of analytical ability to identify and solve problems

    Experience in People Management

    Proficiency in Ms Excel, PowerPoint

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