Warranty Incharge - Ahmedabad, Gujarat, India - CONCEPT JEEP

Description

Warranty Claim Processing:
Receive and review warranty claims submitted by customers, dealers, or service centers

• Evaluate claims based on established criteria and company policies
• Determine the validity of claims and approve or deny accordingly
• Customer Communication:Communicate with customers regarding the status of their warranty claims
• Provide information on warranty coverage, terms, and conditions
• Address customer inquiries and concerns related to warranties
• Documentation and

Record Keeping:
Maintain accurate and detailed records of all warranty claims and resolutions

• Prepare reports on warranty performance and share insights with relevant stakeholders
• Ensure compliance with recordkeeping regulations and company policies
• Collaboration with

Other Departments:
Work closely with the quality control, production, and engineering teams to identify and address recurring product issues

• Provide feedback on warrantyrelated trends to improve overall product quality
• Collaborate with customer service and sales teams to ensure a seamless customer experience
• Process Improvement:Continuously assess and enhance warranty processes for efficiency and effectiveness
• Propose and implement improvements to prevent future warranty claims
• Stay informed about industry best practices and incorporate them into the warranty management system
• Training and Education:Conduct training sessions for internal staff and external partners on warranty policies and procedures
• Keep team members updated on changes to warranty terms and conditions
• Risk Management:Identify potential risks and liabilities associated with warranty claims
• Implement measures to mitigate risks and protect the company's interests

Salary:
₹15, ₹25,000.00 per month


Schedule:

• Day shift

Ability to commute/relocate:

• Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

Experience:

- total work: 1 year (preferred)