Customer Service Representative - Delhi, India - United Airlines

United Airlines

Verified Company

Delhi, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Description:

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation.

As the face of our customer, here's what you will do:Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

Job overview and responsibilities

Issue/reissue domestic and international tickets on United with full understanding of fare rules
Complete forms and process refunds
Make reservations, seat assignments reaccommodation of flights
Provide flight information
Comply with United Airlines' guidelines and company policies and procedures as they relate to negotiable documents, validator plates and cash drawer
Ensure ticket counter presents the desired corporate image
Responsible for the accuracy and verification of all cash transactions negotiable documents (ticket stock and company drafts) and sales reports
Immediately report and document any discrepancies or irregularities to supervisor
Assist other agents and customers with problems and concerns
Observe all activity and screen all personnel entering the aircraft
Search interior of the aircraft in an expeditious manner
Observe the catering process form preparation to transport to aircraft
Observe cargo process from acceptance to transport to aircraft; screen held baggage utilizing an xray machine
Customer security interviews
Perform all security functions to ensure compliance with all TSA and Indian security regulations in an extraordinary international airport environment

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Qualifications:

Required

High School Diploma/GED or equivalent school leaving certificate
Able to work the ticket counter as well as the boarding gates and baggage service area
Must have a professional appearance
Must have excellent communication skills and be fluent in English and Hindi (written and spoken)
Must possess excellent customer service skills
Proven customer service work experience
Able to work in a fastpaced environment
Able to lift and maneuver heavy baggage
Able to stand and walk throughout the entire work shift
Able to travel to US for training if required
Flexible to work ANY shift that is assigned to you within a 24 hour, 7 day a week operation which can include late nights, early hours, weekends and holidays
At least 18 years of age
Must be fluent in English and Hindi (written and spoken)
Must be legally authorized to work in India for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position