Client Technology: Technology Solution - Bengaluru, India - EY

Verified Company

Bengaluru, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you.

And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Opening paragraph

Client Technology (CT) exists with the vision to enable Technology as an engine to drive profitable revenue growth and enable market differentiation through asset-powered solutions.

We partner with service lines to join their client knowledge and innovative ideas with our platforms, capabilities and technology expertise.

In turn we scale and industrialize these ideas into technology solutions for the benefit of EY's clients.

This is a great opportunity to join our CT Demand Management team, as a Technical Solution Manager.

You will act as the 'Front Door' to the Demand Management function, collaborate with requestors to ensure solution intake initial information is complete and of high quality and be accountable to shepherd the solution planning process through prioritization, cost estimation and approval.

Sound interesting? Well, this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

The opportunity

We are looking for a Technology Solution Manager, who is a self-motivated professional to become part of our Demand Management function within Client Technology.
In this role, you will be responsible to understand client's business requirements and assist in preparing comprehensive technical solution plans to suit those requirements by closely working with Solution Architects, product costing, product manager, domain experts in Service Lines and other Client Technology team members.

You will partner closely with the business requestors/product managers to assess and rationalized the Business & Technology requirements, assist in feasibility assessments, and prepare qualified technical solution plans aligned to proposed requirements.

Your key responsibilities:

Assist in processing technical requirement intake and demand requests for assigned workstream and Service Line as appropriate
Obtain pricing approvals for proposed solution plans with the respective approving authorities
Work closely with the Delivery teams to ensure support requirements from the Business are incorporated into the Support model as part of the solution planning
Work closely with the Platform Design & Product Engineering teams to understand the current and future state roadmap for the Platform Services and Offerings
Be an active liaison with the Service Line (SL) Product Managers to ensure SL demand pipeline is developed and prioritized consistently to support the business vision and growth strategies
Coordinate with Resource Planners to ensure appropriate resources, required to fulfil propose solution plans, are available
Maintain endtoend accountability for customer satisfaction and overall delivery excellence
Follows standard methodologies, processes and tools & respond to customer questions, concerns, &/or inquiries within defined service level agreements (SLAs)

Skills and attributes for success

To qualify for the role, you must have

The ability to work and team effectively with clients and other management personnel across geographies, demonstrating
great customer focus.
Project management and business analysis skills including facilitation, process documentation, scope management, cost management and requirements gathering
Knowledge on Product Management frameworks and governance
Understanding of latest cloud computing and data technologies, business drivers, emerging computing trends and deployment options. How they can be used in different scenarios.
Adopt a logical and organized approach to problem resolution
Ability to clearly articulate both problems and proposed solutions
Willingness to learn and quick to adapt to changing requirements
Demonstrates ability to identify and recommend processes improvements
Excellent management, interpersonal, written, and verbal communication, and organizational skills
Good business acumen knowledge and proven negotiation skills
Exceptional teamwork skills across matrixed client, supplier, and geographically dispersed virtual teams
Delivers results through others, leveraging the ability to lead through influence

Ideally, you should also have

Minimum of 35 years overall IT industry experience, preferably in IT/Business delivery role with heavy cross functional interaction to achieve results
Bachelor's degree in related discipline, or equivalent work experience

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Business Analyst, Product Analyst or Quality Analyst experience is a plus
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