Room Service Order Taker - Mumbai, India - The Mirador Hotel

The Mirador Hotel
The Mirador Hotel
Verified Company
Mumbai, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Job Description for Room Service Order Taker:

  • Responsible for answering all telephone calls and prioritizing said calls.
  • Should have very good telephone etiquettes.
  • Directly involved in the order taking and order placing process while dealing with guest requestsand orders, courteously, efficiently and promptly.
  • Should have good knowledge of room service menu's and on going promotionsin other F&B outlet.
  • Should be able to provide recommendations and suggestions to guests upon request.
  • Be knowledgeable of all services, facilities and products offered by the hotel.
  • Consider the satisfaction of all guests by ensuring prompt, courteous and efficient service at all times.
  • Display excellent conversation skills and selling techniques at all times.
  • Pay attention to guest orders, and know the menuthoroughly.
  • Assist the department to drive guest satisfaction by providing consistent guest experiences.
  • Coordinate with Room Service Waiter/ Waitress, Captains & Minibar Attendant.
  • Report positive and constructive guest feedback to the manager.
  • Promptly handle guest queries, complaints and all issues in a professional manner.

Job Types:
Full-time, Regular / Permanent


Salary:
₹15, ₹16,500.00 per month


Benefits:


  • Food provided
  • Health insurance
  • Leave encashment
  • Life insurance
  • Provident Fund

Schedule:

  • Day shift
  • Rotational shift

Supplemental pay types:

  • Yearly bonus

Ability to commute/relocate:

  • Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Experience:


  • Room Service Order taker (required)

Language:


  • Fluent English (required)

License/Certification:

  • Hotel Management Degree (required)
  • Health insurance
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