UX Researcher - Bengaluru, India - Nutanix
Description
Hungry, Humble, Honest with a Heart.
The Opportunity:
With our breadth of engineering expertise, unique culture, and focus on customer delight, we have maintained an average Net Promoter Score (NPS) of 90.
Your Role:
The Nutanix User Experience team is seeking a strong user researcher for the San Jose office.
We are looking for someone with a passion for gaining deep user empathy and whose portfolio demonstrates strong research skills for enterprise on-prem and cloud design.
In this role you will:
- Lead research projects by collaborating with a broad team of designers, product managers, UI developers, backend engineers, and other leaders to identify opportunities that will benefit from your research offerings.
- Communication and demonstrate the value of user research and track the impacts it has on our products.
- Define research protocols and plans for our portfolio of products as a part of a multidisciplinary team.
- Work with UX designers, engineering teams, and product managers to ensure research findings are fully leveraged in the product design and development life cycle.
- Design and execute a wide range of both qualitative and quantitative research methods to provide the best fit for a variety of project types and phases.
- Play a central role in building a new multifaceted research program and culture.
- Serve as the champion of our users' needs.
What you will bring:
- Able to work effectively in a fastmoving environment, juggle multiple projects, and prioritize work.
- Stay current on research trends and tools.
- Strong presentation and communication skills.
- Able to explain the rationale for research decisions within a larger context.
- Able to organize projects and findings.
- Regularly communicates project status.
- Understand the mission and goals of design and research, and is able to communicate this to product teams.
- 5+ years of user research experience for web and/or cloud products with bachelor's degree in design, HCI, applicable behavioral science, or related field.
- Proficient in a variety of user research techniques and reports.
- A solid track record of creating user journeys, conducting onprem contextual inquiries, and developing datadriven cloud analytics.
- Passion for user advocacy, telling customer stories, and simplifying complex problems.
- Ability to no only understand the research domain, but our products to a level of detail that enables you to help engineering, product management, and design to prioritize actions resulting from user research alongside new features, technical debt, and product strategy.
- Strong working knowledge of the latest research tools.
- Strong written and verbal communication skills with ability to communicate effectively and concisely.
- Experience working across multiple phases of design (conceptual mockups, information architecture, interaction design, visual design, prototyping, etc.).
Preferred Qualifications:
- 35 years of handson experience with advanced degrees (Masters, PhD, etc.)
- Strong quantitative and data analysis skills
- Strong interest in data visualization and enterprise software
- Working knowledge of accessibility guidelines and best practices
- Experience building and testing with prototypes
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