Regional Operations Owner - Delhi, Delhi, India - Renous Consulting

Renous Consulting

Verified Company

Delhi, Delhi, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

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Job Location:
Delhi

Job Type:
Permanent**
Responsibilities
- **Facility Operations**:

Oversee facility operations for a range of properties, including malls, commercial spaces, retail outlets, star properties, and premier gated residential properties.

-
Vendor Management and Compliance:

Manage vendors, Annual Maintenance Contracts (AMC), and ensure compliance with established standards and agreements.

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Client Management:

Handle client relationships, including invoice processing, addressing client needs, and ensuring overall satisfaction.

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Quality Assurance:

Implement and maintain quality assurance measures, particularly focusing on soft services.

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Site Audit and Survey:

Conduct regular site audits and surveys to assess operational efficiency and identify improvement opportunities.

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Reporting and Documentation:

Prepare MIS & MMR reports to provide insights into operational performance and areas for enhancement.

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Training and Development:

Conduct training sessions for facilities staff, including induction and refresher programs.

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R&R Activities:

Organize and oversee Recognition and Reward (R&R) activities onsite.

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Client Communication:

Prepare and disseminate Minutes of Meetings (MOM) to enhance client communication and service delivery.

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Financial Responsibilities:

Manage attendance, salary, and budgeting processes, ensuring financial efficiency.

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Audit and Best Practices:

Ensure regular audit and adherence to best practices through daily briefings and site rounds.

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Billing Process:

Ensure timely billing from clients and validate attendance for accurate processing.

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Client Liaison and PR:

Maintain client liaison and foster positive public relations, addressing issues and escalations.

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Vendor Meetings:

Conduct regular meetings with vendors to ensure compliance with Statements of Work (SOW) and Service Level Agreements (SLA).

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Manpower and Supplies:

Oversee manpower recruitment and procurement of materials and supplies.

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Machinery Installation and Demonstration:

Coordinate the installation of machinery on-site and conduct demonstrations for staff.

Qualifications:

10+2 or Graduate with a high preference for a Bachelor's in Hotel Management (BHM) or equivalent.
Minimum of 10 years of experience in Facility Management

About the Client:
The client is a Facility Management Service provider.