IT Solution Expert - Bengaluru
9 hours ago
Job description
Hello VisionaryWe empower our people to stay resilient and relevant in a constantly changing world. We're looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you'd make a great addition to our vibrant international team.
We provide our Hire-to-Retire services along the complete lifecycle of an employee from onboarding to pension services and demonstrate our powerful ecosystem of leading external and internal partners and our network of key delivery centers.
Position Overview:
As a PEP Regional Coordinator for Hub ASP, you will play a key role in driving digital HR transformation through our ServiceNow HRSD platform.
This is a senior technical position where you will act as a trusted consultant, ensuring seamless service delivery and continuous improvement across regions.
ServiceNow HRSD is the backbone of our H2R operations at Siemens, making this role critical for operational excellence.You'll make a difference by:
Serve as a consultative expert, providing solutions and guidance on our instance of ServiceNow HRSD (Employee Center Pro and HR Agent Workspace)
Lead and engage our Key User Community, fostering collaboration and knowledge sharing
Leverage AI capabilities within ServiceNow to automate workflows, enhance predictive analytics, and improve user experience
Find opportunities to integrate AI-driven insights for proactive issue resolution and smarter decision-making
Manage and deliver ServiceNow training programs for markets and teams
Support ServiceNow rollouts, including defining and implementing future processes
Ensure service quality across incidents, problem, performance, capacity, and escalation management
Supervise cross-service integration, managing compatibilities and dependencies
Drive continuous process improvement in collaboration with DevOps and key users
Partner with Hub operations to maintain high-quality ticket handling
Critical Expectations for High-Speed Operations
Act as the first point of escalation for ServiceNow HRSD incidents, ensuring rapid resolution and minimal impact on H2R operations
Proactively monitor system performance and identify risks before they affect users
Communicate effectively and promptly with stakeholders during high-pressure situations
Take ownership of issues and make quick, informed decisions to maintain service stability
Your success is grounded in:
Candidates with 5+ Years experience
Bachelor's degree or equivalent experience in Computer Science, Information Technology, or related field
Experience with AI concepts and tools, and ability to apply AI-driven solutions within ServiceNow for automation and optimization
Deep technical expertise in workflow or ERP systems
Demonstrable experience with ServiceNow, ideally HRSD module
Demonstrable experience with HR shared services or P&O processes supported by ServiceNow HRSD
Experience working in agile environments, including Scrum, sprints, user stories, and testing
Knowledge of ITIL Service Management processes (preferred)
Understanding of Global Business Services architecture and operations
Ability to thrive in an international, virtual team environment
Strong analytical skills to manage complex integrations and dependencies
Excellent communication and stakeholder management skills
Demonstrated customer support experience
Join us and be yourself
We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society.
This role is based in Bangalore.
You'll also get to visit other locations in India and beyond, so you'll need to go where this journey takes you.
In return, you'll get the chance to work with teams impacting entire cities, countries – and the shape of things to come.
We're Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination and help us shape tomorrow.Similar jobs
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