Walk-in 20thfeb - Aundh, Pune, Maharashtra, India - Stuba

Stuba

Verified Company

Aundh, Pune, Maharashtra, India

6 days ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

JOB TITLE
Support Services Executive

DEPARTMENT
Operations

REPORTS TO
Manager Back Office

JOB SUMMARY
We are looking for enthusiastic Customer Service - Voice professionals to interact with our clients from different nationalities.

This is a great opportunity for an individual to extend and utilise his / her interest in tourism and travel into a solid broad skill set.

Desired Skills and Experience:

Graduate and above.
13yrs of Customer Service / Voice Process Experience.
Excellent spoken English, with good telephonic etiquettes.
Basic understanding of MS-Office tools.
Interactive and good at probing. Attentive on calls.
Analytical and problem solving skills.
Adherence to deadlines.
Ability to prioritise workload.
Flexibility to work in shifts.

KEY TASKS AND RESPONSIBILITIES

The key duties of the post are as follows:

He / She will be responsible for documenting all calls with regards to participant inquiry accurately, using Call Tracking System.
He / She will be responsible for checking the bookings made in a timely fashion.
His / Her responsibility will be to answer participant questions, as well as question participants to obtain full understanding of the bookings made.
He / she should analyse and reroute any discrepancy observed in the booking to the concerned department and followup.
The primary objective is to ensure our bookings are confirmed with the accurate details without any discrepancy or inconvenience to our clients.

PLACE OF WORK AND WORKING HOURS
Pune, India

Monday to Friday:
General / UK Shifts

Alternate Saturday:
General / UK Shift

Salary:
₹180, ₹250,000.00 per year

Benefits: