- Knowledge of assigned process, tools and systems
- Competent Competency Levels Foundation Knowledgeable about the competency requirements.
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Technical Lead
4 days ago
STIC SOFT Hyderabad, IndiaMandatory Expertise/Skill/Technology: SPFX, Share point, power platform. · Good to have Expertise/Skill/Technology: Familiarity with Azure cognitive services, artificial intelligence and application development on Azure. · JD: Develop solution architectures, implementation desig ...
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Technical Lead
1 week ago
Colruyt Group India Hyderabad, IndiaResponsibilities: · As part of a scrum team, you'll contribute to the continuous development of the product features that are in the care of your team. · Analyse requirements, prepare High level/low-level designs, and realize it with project team. · Lead a team of software engin ...
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Technical Lead
1 day ago
ValueLabs Hyderabad, IndiaWe are ValueLabs, a leading global technology solutions provider, and we are looking for an experienced Technical Lead who would be responsible for overseeing and managing the development of mobile applications using React Native technology. · Requirements: · Bachelor's degree in ...
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Technical Lead
1 day ago
Cloud Peritus Hyderabad, IndiaResponsibilities : · - Lead the team to help build assets which will be crucial to showcase our potential clients. · - Lead project's technical design and work on complex modules including but not limited to code reviews, authoring technical design documents, weighing in technica ...
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Technical Lead
1 week ago
HappyFox Bangalore/Hyderabad/Chennai, India permanentWe're looking for a Lead Backend Engineer with 5+ years of experience in building web services to join our engineering team to help architect, build and run our growing list of products. You should have prior experience of being responsible for building sufficiently complex produ ...
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Technical Lead
3 days ago
Strike-It-Rite Management Consultants Pvt. Ltd. Hyderabad, IndiaJob Description : · Role : Technical Lead · - Total 8+ Years with relevant 6 years of experience, preferably working as Full Stack Tech lead · - Solid understanding and experience with React including design principles, anti-patterns, and the technical landscape · - Deep knowled ...
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Technical Lead
1 day ago
Zyoin Web Private Limited Hyderabad, IndiaJob Title : Tech Lead email Description : · The primary objective of this role is to serve as a key contributor, offering architectural design governance and technical leadership, while developing and delivering tailored solutions within the Salesforce Marketing Cloud platform. T ...
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Technical Lead
1 week ago
CodeVyasa Hyderabad, IndiaLooking for Technical lead | Hyderabad to join a team of rockstar developers. The candidate should have a min of 10 yrs of experience. · There are multiple openings. If you're looking for career growth & a chance to work with the top 0.1% of developers in the industry, this one i ...
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Technical Lead
1 week ago
BlueByte Technologies Hyderabad, IndiaOverall 8+ years of software development experience. · 2) Should have knowledge in APIs. · 3) C# and .NET Core coding experience (window based) using Visual Studio IDE and multi-threading. · 4) Strong object-oriented and programming skills. · 5) Candidate should have development ...
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Technical Lead
11 hours ago
Algoleap Technologies Hyderabad, IndiaJob Description : · Qualifications and Background : · - Experience in SAP ECC or SAP S/4HANA solutions. · - Bachelor's degree or global equivalent in related discipline · - 6-7 years SAP experience in large scale implementation projects with at least 5 years in SAP technical solu ...
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Technical Lead
4 days ago
Catalyst Hyderabad, IndiaJob Title : Tech Lead_MBD · Job Location : Hyderabad (Satven, Secunderabad) · Experience : 6-9 Years ( Team Lead- 2-3 Years) · Qualification : B.E/B.Tech or M.E/M.Tech engineering degree with specialization in ECE/EEE/EIE · Key Competencies : · - More than 7 Years of total experi ...
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Technical Lead
3 days ago
EdgeVerve Hyderabad, IndiaJava 11+, Spring framework (Boot, Hibernate) · ReactJs · Cypress/Jest · Oracle,/PostgreSQL · CI/CD with Jenkins pipeline · AWS · InfluxDB, Grafana, Sensu, ELK stack · infrastructure as a code, one-click deployment, C4 diagrams · Mesos/Marathon, Docker, Kubernetes · Amazon Web Se ...
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Technical Lead
4 days ago
EdgeVerve Hyderabad, IndiaJava 11+, Spring framework (Boot, Hibernate) · JavaScript, TypeScript, ReactJs · Cypress/Jest · Oracle, PostgreSQL · CI/CD with Jenkins pipeline · AWS and Terraform · InfluxDB, Grafana, Sensu, ELK stack · infrastructure as a code, one-click deployment, C4 diagrams · Mesos/Marath ...
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Technical Lead
1 day ago
Elemica Hyderabad, IndiaOur Business : · Elemica offers a state-of-the-art supply chain operating network in the areas of customer & supplier management and logistics- promoting new levels of efficiency and profitability for a leaner and more fully optimized supply chain. Elemica's clients achieve signi ...
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Technical Lead
1 week ago
Zensar Technologies Hyderabad, IndiaZensar Technologies is HIRING - TECH LEAD · Role : TECH LEAD · Experience: 8 to 12 Years · Location: HYDERABAD (Hybrid - 3 Days work from office) · Primary skills (Expert level) are: · Kotlin/Java · Swift · Android Studio/IntelliJ · AWS (preferred) or another cloud provider such ...
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Technical Lead
3 days ago
Aqua Security Software Hyderabad, IndiaDescription: · Aqua Security enables enterprises to secure their container-based and cloud-native applications from development to production, accelerating container adoption and bridging the gap between DevOps and IT security. · We are building a state-of-the-art security platfo ...
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Technical Lead
1 week ago
CHUBB Telangana, India Regular - Full time- Total experience: 5 to 9 years; · - Qualifications: A recognised degree in Computer Science or similar technical field of study or equivalent practical experience. · - Person with good communication skill and ability to collaborate effectively in dynamic/agile/cross team/cross ...
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Technical Lead
1 week ago
CHUBB Telangana, India Regular - Full timeStrong knowledge and working experience in Core Java, J2EE, Spring/Spring Boot framework and ORM tools. · Possess advanced knowledge of object-oriented design and development (OOA/OOD) and the J2EE framework and data structures. · Familiarity with front-end technologies (like Jav ...
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Technical Lead
1 week ago
DATAECONOMY Hyderabad, IndiaLead TalendDeveloper · Location:Hyderabad · Experince: 10 12Years · Duties&ResponsibilitiesDesigndevelop and implement databases data collection systems dataanalytics and other strategies to support the tactical andstrategic reporting and analyticsneeds. · Developand maintain scr ...
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Technical Lead
4 days ago
CHUBB Telangana, India Regular - Full time- Total experience: 9 to 13 years; · - Qualifications: A recognised degree in Computer Science or similar technical field of study or equivalent practical experience. · - Person with good communication skill and ability to collaborate effectively in dynamic/agile/cross team/cros ...
Technical Lead - Hyderabad, India - Wipro
Description
Role PurposeThe purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.
Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA's defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers' and clients' business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA's Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Team Leaders Performance review HR Hiring and employee engagement and retention TA, SEs Escalation and issue resolution Production Specialist Training, issue escalation/ resolution External Client Query Resolution Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Process KnowledgeBehavioral Competencies Domain Knowledge Collaborative working Problem solving and decision making Attention to Detail Execution Excellence Stakeholder Management Client (Internal) Centricity Effective Communication Deliver No.
Performance Parameter Measure 1. Process No.of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2.
Team Management Productivity, efficiency, absenteeism 3. Capability development Triages completed, Technical Test performance SAP Financial Accounting & Controlling