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Collection Executive - Mumbai, India - Olive green consulting

Olive green consulting

Verified Company

Mumbai, India

4 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

A Collection Executive, also known as a Collections Specialist or Debt Collector, plays a critical role in managing and recovering outstanding debts owed to a company or organization.

Their primary responsibility is to contact individuals or businesses who have unpaid bills or overdue accounts and work towards resolving these financial obligations.

Here is a typical job description for a Collection Executive:

Job Title:
Collection Executive

Job Summary:

A Collection Executive is responsible for efficiently and effectively managing the collection of outstanding debts, ensuring the timely and complete recovery of funds while maintaining a positive and professional relationship with debtors.

Key Responsibilities:

Negotiating Payment Plans:

Evaluate debtors' financial situations and negotiate payment plans or settlements that are mutually acceptable and compliant with company policies and legal regulations.

Maintaining Accurate Records:

Maintain comprehensive and up-to-date records of all communication and transactions with debtors, ensuring that data is accurate and organized for reporting purposes.

Compliance with Regulations:

Stay up-to-date with local, state, and federal debt collection regulations and ensure that all collection activities adhere to these regulations, including the Fair Debt Collection Practices Act (FDCPA).

Providing Information:

Explain debtors' rights and responsibilities, as well as the consequences of non-payment, and provide information about payment options and deadlines.

Skip Tracing:

Utilize skip-tracing techniques and tools to locate debtors who may have changed their contact information or gone off the grid.

Customer Service:
Provide excellent customer service, addressing debtors' concerns and inquiries while maintaining a professional and respectful demeanor.

Reporting and Documentation:
Prepare and submit regular reports on collection activities, account statuses, and progress to the management team.

Legal Action:

Collaborate with legal counsel when necessary to initiate legal actions, such as filing lawsuits, liens, or garnishments, against non-compliant debtors.

Qualifications:

High school diploma or equivalent (Some positions may require a bachelor's degree in finance, business, or a related field).
Knowledge of debt collection laws and regulations.
Strong negotiation and communication skills.
Persistence, patience, and the ability to handle difficult conversations.
Strong organizational and time management skills.
Customer serviceoriented with a professional demeanor.
Ability to work independently and as part of a team.