Customer Support Executive - Chandigarh, India - edutinker

edutinker
edutinker
Verified Company
Chandigarh, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Requirements and Skills:

Strong working knowledge of the Microsoft Office Suite products


(MS Word and Excel etc.)

  • Experience as a Customer Support Specialist or similar CS role
  • Familiarity with school ERP domain
  • Experience in using help desk software and remote support tools
  • Excellent communication and problemsolving skills
  • Multitasking abilities
  • Patience while handling challenging situations

Must have their Desktop or Laptop ( WORK FROM HOME )

Responsibilities:


  • Responding to customer queries in a timely and accurate way,
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions
(for example, by testing different scenarios or impersonating users)

  • Monitor customer complaints and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved.
  • Gather customer feedback and share it with our Product, Sales, and
Marketing teams.

  • Assist in training Junior Customer Support Representatives.

Salary:
From ₹10,000.00 per month


Schedule:

  • Day shift
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