Customer Service Agent - Gurugram, Haryana, India - Webhelp

Webhelp

Verified Company

Gurugram, Haryana, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Customer Service/Support

Location

Gurugram, India
Language

English***
Job Advert:
Are you looking for a career change with a forward
thinking global organization? We're on the lookout for Customer Representatives (on
site) who provide voice process support to an international client to join our team of game
changers from our Gurgaon offices.

In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility.

Reimagine your career

Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as our "game-changers." We're recognized with awards like "World's Best Workplaces," "Best Companies for Career Growth, and "Best Company Culture," year after year.

What you will do in this role

Working towards consistently achieving and exceeding set targets
Communicating new information that is relevant to the campaign to colleagues, customers and managers
Ensuring first contact resolution at all times
Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
Reviewing customer requests and expectations

Your qualifications

Graduate
Minimum 6 months experience working on an international campaign in a contact centre environment
Excellent verbal communication skills
Fluency in English spoken and written language
Capable to do voice calling
Availability to do night work and work shifts in a 24/7 environment

What's in it for you

Competitive salary starting from INR and performance bonus
Free transport facility
Medical benefits
Rewards and recognition all year round
State of the art facilities including cafeteria, indoor games and other recreation activities
Industry experience to boost your career
Full paid training on the company and the project you'll be working on