Webchat - Mumbai, India - Tata Consultancy Services

Tata Consultancy Services

Verified Company

Mumbai, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Skill:
Webchat

Experience: 1 to 5 Years

Location:
Mumbai

Job Description:

Explain company's features, products, and services
Assist customers with service or feature modifications on account
Respond to any disruption of service issues
Open trouble ticket depending on the nature of the service issue
Analyse, isolate and diagnose technical trouble
Route ticket to appropriate department for resolution
Provide existing trouble ticket status to customers
Coordinate customer premise visit with onground team
Escalate customer complaints in accordance with company policesTech Support Agent Qualifications and Skills
Bachelor's degree
02 years of experience in a call centre environment
Professional phone etiquette
Outstanding verbal and written communication skills,
Exceptional listening, problem solving and conflict resolution skills
Knowledge of customer service principles and practices
Willingness to cooperate with others and work to team and business goals,
Multitasking capabilities
Knowledge in home broadband, PSTN, VoIP, ADSL and NBN technology types
Knowledge in TCP/IP, IPV4, IPV6, DNS, Subnetting Etc
Knowledge in all aspects of Wi-Fi
Support, handling inquiries via phone & use of Helpdesk ticketing system.
Running diagnostic programs to diagnose and resolve issues.
Ability to handle stressful situation appropriately
Willingness to cooperate with others and work to team and business goals