Tele Caller - Kolhapur, India - Kalpana Engineering Services

Description

• Answer customer inquiries professionally and courteously.
• Explain the products and services offered by the company in a clear and concise manner.
• Contact existing customers and prospective clients using provided scripts to promote our offerings.
• Engage customers in conversation, build rapport, and identify their needs and preferences.
• Obtain accurate customer information and record it in the company's database.
• Collect and document relevant data, such as customer feedback, preferences, and complaints, to enhance our services.
• Proactively resolve customer concerns and complaints, ensuring customer satisfaction and retention.
• Collaborate with team members and provide regular feedback to improve sales strategies and customer experiences.

• Proven experience as a Telecaller Executive or similar customer service role will be plus.
• Excellent communication and interpersonal skills.
• Ability to engage customers, listen actively, and identify their needs.
• Strong persuasive skills to effectively convey product benefits and features.
• Ability to multitask, prioritize, and manage time effectively.
• Exceptional problemsolving and conflict resolution abilities.
• Positive attitude and selfmotivated.

• Cell phone reimbursement
• Internet reimbursement

• Morning shift

• Performance bonus

• Kolhapur, Maharashtra: Reliably commute or planning to relocate before starting work (required)

• Bachelor's (preferred)

• Technical support: 1 year (preferred)

• Hindi (required)
• English (required)