Jobs
>
Pune

    Walk In Drive for Engineer- End User Services - Pune, India - Sakon

    Sakon
    Sakon Pune, India

    1 week ago

    Default job background
    Technology / Internet
    Description

    WALK-IN DRIVE FOR NOC ENGINEER

    DATE: 4TH MAY 2024

    Timing: 10:30 am to 4 PM

    LOCATION: 6th Floor, Ag Trade Center, NDA Pashan Rd, Ram Nagar, Bavdhan, Pune, Maharashtra 411021

    Contact Person: Anuradha Dhal

    Monitor Systems

    Monitor all production networks, servers, applications, and services through a centralized

    monitoring console.

    Alarm Handling and Escalation

    The NOC engineer's principal role is troubleshooting all the technical and quality related issues. In

    some instances, the issues are far too complex to be fixed quickly. This is when the NOC engineer

    must approach the upper management for assistance. They must simultaneously maintain

    communication with the vendors and the team to ensure they remain updated on any issues.

    Root Cause Analysis

    When a problem is recognized, NOC Engineers does the root cause analysis (RCA).

    Report Incidents

    NOC engineer should raise an incident which means an unplanned interruption to or quality

    reduction of an IT service.

    When problems are too large or complex for quick troubleshooting, NOC Engineers must escalate

    the issue to management, other IT resources or 3rd party vendors for assistance in reaching a

    resolution.

    NOC Engineers maintain ongoing communication within the team and externally, to keep all

    stakeholders aware of relevant, known issues and the steps being taken.

    Tracking Issues

    In response to incidents, the NOC engineer should carefully track and document all defects and

    resolutions in detail.

    Troubleshooting and Resolution

    Being a NOC Engineer means they oversee resolving all issues concerning their IT services. The NOC Engineer uses standard procedures to troubleshoot and resolve any issues concerning the network.

    They are always working with other IT teams, customers, and vendors to enhance the route

    performance.

    User Interaction

    Being a NOC engineer means they must regularly interact with the internal stakeholders/end users.

    Additionally, they must treat the customers with diplomacy and politeness. Although the role of the NOC engineer varies slightly according to the situation, they must handle both the non-technical and technical requirements for the customer.

    Operational Tasks for NOC engineer

    Laptop management

    1. Procurement of new laptops for new joiners or replacements for existing users.

    2. Laptop configuration for new users.

    3. All basic software and security compliance applications installation.

    4. Laptop/Assets inventory to be maintained for all US users.

    5. Handling lifecycle (Procurement, Maintenance and Disposal) of all assets as per IT

    Asset Management.

    User Management

    As a part of on-boarding the employee following activities need to be completed.

    1. User account creation.

    2. On-Boarding of Users.

    3. Core5 Access.

    4. Add user to all US Group Email ID and India Group Email ID.

    5. Automated Signature creation

    6. Server access after manager approval.

    7. Zoom Meeting Center Access

    8. O365 email account

    9. MS Teams messenger installation

    10. Add employee to Sakon University

    11. Smartsheet Login (If required)

    12. Sharepoint access. (Based on Manager Approval)

    13. Login access to Loopio

    14. Gen5 platform access (Based on Manager Approval)

    15. Sakon platform access (Based on Manager Approval)

    As a part of off-boarding the employee following activities need to be completed.

    1. O365 email account disabling

    2. Removal Sharepoint Access

    3. Removal from US Group Email

    4. Remove Automated Signature (Manager Approval)

    5. Email backup confirmation from Manger

    6. Email forwarding to reporting Manager

    7. Disable Core 5 account and access

    8. Disable user from all MM & WM portals including the customer & demo

    9. Remove employee from Sakon University

    NOTE : Any other access removal need to be confirmed from the reporting manager over email.

    IT Asset Management (ITAM)

    1. Maintain an inventory of the assets owned by all employees.

    2. Keep a track of all the Networking devices hosted in the Burlington/Concord office.

    3. During Employee off-boarding all assets need to be collected

    4. Sakon Laptop, IBM Laptop (if assigned).

    5. Desktop, Additional monitors, headset, keyboard, mouse, data card etc

    Software Asset Management (SAM)

    1. Inventory management of software assets

    2. Maintaining accurate discovery, tracking, and management of licenses, costs, and risks associated

    with software assets.

    3. Maintaining a repository for license entitlements assigned to users

    Ticket Management

    1. Tickets assigned should be catered as per the SLA

    2. The tickets should be well documented in terms of the cause, resolutions, next POA and next

    customer contact.

    3. A daily Ticket report should be sent to the management with the status of the tickets

    4. Hand off template to be shared with the team for any pending tickets.

    Processes

    Maintain a good understanding of all NOC processes and implement them appropriately.

    Following are some ISMS processes that NOC team is supposed to perform

    1. Generating IBM Beekeeper reports for all users having IBM laptops every quarter.

    2. Perform an Audit of Desktop/Laptop Software Compliance every quarter.

    3. Email Object Cleanup/ user account cleanup regularly on weekly basis.

    4. Identity, access rights and user account management.

    5. Internal audits and certification audits.

    Skills Required

    1. Hands on knowledge and experience working on Mac OS.

    2. Formatting and upgrading Windows, Mac OS.

    3. Basic knowledge of the OSI model, switching and internet routing technologies

    4. Basic understanding of network monitoring concepts and management tools.

    5. Ability to assess faults, prioritise, respond and escalate accordingly.

    6. Clear communicator (both written and verbal).

    7. Provided technical support for operational administration, Directory Services, servers, and TCP/IP

    networks.

    8. VPN Troubleshooting on calls with customer network teams to successfully establish connectivity.

    9. Performed external and internal DNS configuration and management tasks

    10. Ensuring correct comprehension, response time and resolution of issues/requests/emails.

    11. Proficient and knowledgeable about networks and how to properly troubleshoot various

    prob

  • AVASO Technology Solutions

    End User Devices Operations Services Specialist

    13 hours ago

    AVASO Technology Solutions Pune, India

    AVASO Technology Solutions is currently seeking an Field Support Engineer with a passion for the IT area. · As an AVASO employee, you will be part of a global organization that provides IT Services to big national as well as international clients across multiple industries. · We ...

  • AVASO Technology Solutions

    End User Devices Operations Services Specialist

    18 hours ago

    AVASO Technology Solutions pune, India

    AVASO Technology Solutions is currently seeking an Field Support Engineer with a passion for the IT area. · As an AVASO employee, you will be part of a global organization that provides IT Services to big national as well as international clients across multiple industries. · W ...

  • AVASO Technology Solutions

    End User Devices Operations Services Specialist

    18 hours ago

    AVASO Technology Solutions pune, India

    AVASO Technology Solutions is currently seeking an Field Support Engineer with a passion for the IT area. · As an AVASO employee, you will be part of a global organization that provides IT Services to big national as well as international clients across multiple industries. · We ...

  • AVASO Technology Solutions

    End User Devices Operations Services Specialist

    18 hours ago

    AVASO Technology Solutions Pune, India

    AVASO Technology Solutions is currently seeking an Field Support Engineer with a passion for the IT area. · As an AVASO employee, you will be part of a global organization that provides IT Services to big national as well as international clients across multiple industries. · We ...

  • Intangles Lab

    UX Designer

    5 hours ago

    Intangles Lab Pune, India

    **Responsibilities**: · - **Understanding business and user needs**: Conducting and executing research processes, usability audits & testing. · - **Defining requirements**: Collaborate with multi-functional teams to define product requirements that meet the needs of diverse user ...

  • Michelin

    Analyste Support 2

    5 days ago

    Michelin Pune, Maharashtra, India

    Analyste Support 2 · Technical Skills (Must have): · - Workday Studio · - Workday core connector · - Workday PECI (Payroll integration) · - XML, XSLT, XPATH · Technical Skills (Good to have): · - Workday HCM · Strong Communication skills - required as there will be frequent clien ...

  • Finastra USA Corporation

    Desktop Support Technician

    5 hours ago

    Finastra USA Corporation Pune, India

    **Responsibilities**: · **What will you contribute?** · **Responsibilities & Deliverables**: · Your deliverables will include, but are not limited to, the following: · - Manage Desktops and Laptops running Microsoft Windows and Apple MAC OS using current Finastra procedures, · - ...

  • Jade Global

    Oracle ERP Cloud Security and User Maintenance

    5 hours ago

    Jade Global Pune, Maharashtra, India

    ID: 6851 | 6-8 yrs | Pune | careers · **Duties and Responsibilities**: · - Support and maintain Oracle ERP Cloud system and Enterprise Performance Management systems. · - Manage users access and provision roles and data access based on organization-defined data security policies ...

  • Blazeclan Technologies

    UX/UI Designer

    6 days ago

    Blazeclan Technologies Pune, India

    We are looking for a dynamic UI/UX Designer to join our team who will be responsible for the user experience (UX) and user interface (UI) design of our various digital assets. You will ensure that all elements of the online user experience are optimized for improved usability, us ...

  • Capgemini

    SAP Successfactors

    1 week ago

    Capgemini Pune, India

    Individual contributor as a consultant for Successfactors Roll out project for VW group companies. · - Conducting extensive end to end testing for the specific module. · - Preparing process documentation and user manuals. · - Data cleansing testing migration for the roll out proj ...

  • Education Software Solutions

    Product Owner

    1 week ago

    Education Software Solutions Pune, India

    Overview: · Education exists to Inform, Engage, Empower, Everyday. Our job is to help make this happen. · As the largest provider of education management software in the UK, we influence the lives of over one million people every day. Our aim is to empower educators, parents and ...

  • Prodt Consulting Services Pvt Ltd

    Product Owner

    1 week ago

    Prodt Consulting Services Pvt Ltd Pune, India

    Experience 2-3 Years · - Good to have knowledge of Object Orientation ,End to end software development methods, especially Agile SDLC ,CI/CD ,Testing practices,Query writing ,Analytical tools such as Google Analytics · - Responsible for innovation and end-to-end launch of product ...

  • Outpace Consulting Services

    Service Desk Associate

    1 week ago

    Outpace Consulting Services Pune, India

    We Are Hiring For** Service Desk** Role With Leading IT Company. (**Immediate Joining to 30 Days**) · **Job Location**: Pune · **Sal**: 2.50 to 6.00 LPA · **Language**: Proficient in English (Read + Write + Speak ) · **Role purpose**: · Resolve End Users infra issues when they se ...

  • BETSOL

    Instructional Design Professional

    1 week ago

    BETSOL Pune, Maharashtra, India

    **Company Description**: · BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a n ...

  • Vodafone

    User Experience Designer

    5 hours ago

    Vodafone Pune, Maharashtra, India

    **User Experience Designer**: · - Be the voice of UX in project teams, explaining your design rationale to service owners, stakeholders, · - developers and product managers.- Contribute and collaborate with other members of design teams across Vodafone entities, to get to the · h ...

  • SPN Globe, Nagpur

    Power BI Admin

    1 week ago

    SPN Globe, Nagpur Pune, Maharashtra, India

    **Job Title: Power BI Admin** · **Experience: 7 to 10 Years** · **Location: Nagpur, Pune** · **Notice Period: Immediate to 30 days** · - Administration Roles in Microsoft 365. · - Manage the Power BI Desktop. · - Add custom branding. · - Track service health, Find users that have ...

  • Hirearchy

    Salesforce Administrator

    1 week ago

    Hirearchy Pune, India

    **Roles and Responsibilities** · 1. Bachelor's Degree · 2. Strong Salesforce product knowledge and at least 2-3 years of Salesforce Administration hands-on experience · 3. Basic / Intermediate Excel · 4. Proficiency in Gainsight · - 5.All aspects of user and license management in ...

  • Machintel

    Zoho CRM Admin

    6 days ago

    Machintel Pune, Maharashtra, India

    Pune Night Hybrid 2-5 Years experience · **Skills** · - Zoho CRM configuration, customization, and administration. · - Proficiency in Zoho CRM reporting and analytics. · - Knowledge of Zoho CRM integration with other software. · - Excellent communication and training skills. · - ...

  • Western Union

    Product Owner

    4 days ago

    Western Union Pune, Maharashtra, India

    **Product Owner - Pune, India** · **Western Union powers your pursuit.** · The Product Owner has a significant role in realizing the vision of the product strategy and ensuring that products and services are developed with the needs of our customers in mind. This role has signifi ...

  • AkzoNobel

    Local IT Officer

    1 week ago

    AkzoNobel Pune, India

    **Date**:23 Nov 2023 · **Location**: Pune, IN · **Company**:AkzoNobel · **Job Purpose**: · **Key Accountabilities**: · **Key Activities**: · **Experience**: · **Competencies**: · - Accepting Direction- Accepting Responsibility- Acquiring Information**JOB DESCRIPTION** · **1. Purp ...