Vikram Baheti

• Seasoned program manager with 14 years leading CEO-level projects, enhancing customer experience, driving growth
• Empowered teams to foster diverse and sustainable company culture, driving growth in current and new markets
• Expert in Business and Technology Consulting focused on Go-To-Market Strategies, Policy Advisory, Market Research, and Product Development. Track record includes Consumer Electronics, IT Services, NGOs, and Government sectors
• Global delivery of technology transformations, process re-engineering, and implementations of private/ public projects
• Provided leadership, strategic vision, and operational agility across Growth, User Experience (UX), Design Thinking, Sales, Product Development, Regulatory Compliance, and Program Management with the ability to navigate complexity

Freelancer, Strategy Consultant (Operations Analytics and Business Proposals)            03/23 to 06/23

Navigated market entry operations for US Resto-chain in India, ensuring 100% compliance with legal, regulatory, IP laws

• Identified location analysis to assess likely growth in 7 cities, forecast 25% capture in niche market
• Developed comprehensive financial model for scaling to 30 outlets and establishing centralized national hub in 3 years

Kisanwala Technologies Pvt Ltd, Director of Operations (e-Commerce)               05/22 to 02/23 

Devised strategic plans to drive revenue growth, optimize investments, enhance operational efficiency, expand markets

• Launched new international products line, built a dedicated executive network, fostered loyal customer base of 12,000
• Envisaged investor outreach activities and investment material to reach out 8 investors, raising ₹ 2.5 Cr for expansion
• Executed demand planning and dynamic pricing strategy leading to 12x cross-selling and upselling in B2C and B2B sales

Ernst & Young (EY), Advisory Consultant (Business and Technology Solutions)  10/20 to 05/22 

Planned and governed year-long assignment to draft digital and policy reforms blueprint for government financial agencies

• Reinforced business development pursuit for IFSCA, SFIO and ED (regulators) resulting in conversions of 2 key projects
• Led development of national suspicious financial transactions tracking system for law enforcement agencies, elevating pattern recognition, optimizing case allocation and streamlining court filing to foil terror finance and money laundering

DVS TechnoSoft, Vice President (Global Operations)                                                 02/20 to 09/20

Provided cross-functional leadership for post-COVID turnaround plan via revenue diversification, financial restructuring

• Restructured offshore Industry 4.0 consulting and deployment processes, resulting in 60% improvement in profitability

State of Andhra Pradesh (Dept of ITE&C), Sr. Consultant – CEO Office (Digital Transformation)                                                                                                                  05/17 to 02/20

Central program manager to drive projects from the CEO's office for 713+ digital transformation service

• Presided expert team to develop business, technology, policy architecture for one government cloud-based integrated platform, enabling digital transformation of operations and processes, meeting 95% of Service Level Agreement criteria
• Pioneered pilots, prototyping and rapid technology evaluation of Blockchain, AI/ML POCs, pushing 3 inventive solutions 
• Implemented procurement/ vendor strategies, releasing 14 RFPs for greenfield projects and onboarding 9 IT companies

Persistent Systems Ltd, Module Lead (Program Management and Big Data)    04/11 to 04/16

Created and oversaw email analytics CRM development, resulting in 230% revenue boost for business development team.

• Mapped stakeholder graph of 3,000 key clients from 8 million mails, raising contract renewal rate from 27% to 45%
• Developed an NLP-based customer satisfaction dashboard, boosting NPS by 41%, client retention by 25%, ARR by 60%

NVIDIA Corporation, Software Engineer                                                                      03/08 to 04/11

Improved power consumption of graphics cards, resulting in notable two-hour increase in battery life for high-end laptops

• Collaborated with Steam, a game distributor, to design cross-device experiences for top 25 Metacritic games, incorporating input from a focused user group. Led cross-functional team of engineers from Core, R&D, and Product

Activities

SBI YFI - Partner NGO – Aga Khan Rural Support Program (India), SBI YFI Fellow (2014-15)       09/14 to 08/15

Led Financial Literacy Program via digital content to transform 60+ marginal tribal farmers into profitable entrepreneurs

• Published a paper in Agribusiness Conference-14 at IRMA, Anand, on ‘Values of Financial Literacy for Marginal Farmer’
• Aided 600 BPL families with vegetable seeds and coordinated backyard poultry program, ensuring nutritional security.

ABVIMAS, Manali, Basic Mountaineering Course – 30 treks in Sahyadri and 2 summits in Himalaya, 10+ Long Road trips

Elected General Secretary of IT Department Student Body and led "Osiris," a State Level Techfest with 1800+ participation.

Education

• PGP/MBA (Strategy and Marketing), Indian School of Business (ISB), Hyderabad 04/16 to 04/17
• Bachelor of Engineering (IT), Sinhgad College of Engineering (Pune University), Pune                                                                                                                                           06/03 to 05/07 

Certifications

• Lean Six Sigma Black Belt (LSSBB) Certified
• Advanced Google Analytics Certified
• TOGAF 9.2 Certified
• Prince2 Foundation and Practitioner Certified
• IBM Data Analytics with Excel and R Professional Certificate
• Wall Street Prep - Financial Modelling Certificate (In Progress)