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    Credit Controller - Mumbai, India - Indicia Worldwide

    Indicia Worldwide
    Indicia Worldwide Mumbai, India

    1 week ago

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    Description

    About us

    Indicia Worldwide is an insight and technology-led communications agency with global production expertise.

    Why we exist: we create new value

    At Indicia Worldwide, our philosophy is one of 'creating new value'. We create new value at every step of the journey that a brand takes to market, by driving an increase in marketing performance and reducing costs in marketing execution. For our clients and their customers, we are building mutually-beneficial partnerships. We see this proposition, built around the perfect balance of efficiency and effectiveness, as pioneering, entrepreneurial and, above all else, sustainable.

    Our substantial investment in our technology and data science capability, and resource, provide our differentiation in the marketplace. Data insight and marketing technology allow us to measure our work, evidencing ROI as the most critical metric in today's environment.

    We see ROI where others don't. We are the only agency that combines creative, data and technology talent with production and procurement expertise to improve your marketing performance and efficiencies. We realise ROI for our clients by enabling them to deliver more engaging, cost-effective and sustainable customer experiences.

    As a business we draw on a rich heritage from the worlds of print, creative production, retail, data, digital, tech and creative, bringing these disciplines together to support global brands with their omnichannel marketing activation needs.

    We believe in what we do. We believe this proposition makes us unique. We have the capacity to redefine the way marketing is activated for our clients across the globe. Now, and well into the future.

    The output: Improved client performance by engaging consumers with brand ideas better, faster and more cost-effectively, across every step of a brand's journey to market.

    Purpose of the role

    As a Credit Controller bridging the gap between customers, operations, and finance, you will gather payments from customers in an efficient and timely manner using great communication skills, resolve queries, and ensure that customer payments are not delayed beyond agreed terms. This role involves working closely with internal + external stakeholders to support them and maintain good relationships. This position will interface with the business region (EMEA) and report to the Finance Manager

    • Be part of a positive, supportive culture amongst finance as well as with the rest of the business, is key to the team's success
    • Regularly communicate with customers to address payment-related queries and negotiate repayment plans when necessary.
    • Use portals such as Tungsten, Arriba, and others to ensure invoices are sent to customers and approved in good time
    • Collaborate with the operations team and shared service centre to resolve billing discrepancies and ensure accurate invoicing
    • Raise requests for credits where necessary
    • Monitor accounts receivable aging and take proactive measures to minimize overdue payments
    • Monitor unallocated cash to ensure that postings are matched accurately
    • Work with Treasury Admin for preparation of cash reports and cash posting in the finance system, including allocations from remittances.
    • Prepare and present periodic reports to management, highlighting key metrics and trends.
    • Work closely with collection agencies, if required, to recover outstanding debts.
    • Complete relevant month-end processes
    • Work with Accounts Payable colleagues to link cash in with cash out to support cash forecasting
    • Reporting and monitoring of client payment terms
    • Identify key risks to ensure robust internal controls within the finance function to mitigate those risks
    • Work to standardise document key processes/compliance, identify areas for improvement and automation
    • Support on annual and interim audits where required by the External Audit Team
    • Be a true team player, supporting the rest of the Finance team on ad hoc tasks and holiday cover

    Skills, knowledge, experience, and exposure

    • Credit control experience is essential
    • Microsoft Dynamics NAV experience is an advantage
    • Great communicator with finance as well as non-finance
    • Strong Excel skills in pivot tables and lookups.


    The mindset to navigate the role

    • Great communication and time management
    • Pro-active and independent
    • Able to work as part of a team
    • Able to take ownership of issues and see them to resolution, driven by results


    The softer skills that we believe will help you thrive in this role

    • Confident
    • Adaptable
    • Collaborative

    Role Requirements

    • This role requires EMEA shift working hours (12PM – 8PM IST)
    • Hybrid traveling to the office in Malad West - Mumbai with some days working from home

    We are an equal opportunities employer and as such, will make any reasonable adjustments to accommodate the needs of all candidates. If you have any such needs or requirements in the context of your interview, please notify us so that we can make the appropriate arrangements.

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